Support Coordinator

Lifest Healthcare; Brisbane; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Friendly, supportive team environment

Ongoing training and development

Employee assistance program and social

Offsite client visits when needed

Job summary

Shine Health Services, based in Springwood, is seeking a dedicated Support Coordinator. You will provide case management and psychosocial recovery coaching to participants, working to improve independence and outcomes within NDIS frameworks.

Role involves plan reviews, coordinating with providers, documenting changes, and maintaining confidentiality. This full-time position requires a local Queensland presence with on-site expectation at Springwood, plus offsite client visits.

Qualifications

• Relevant qualification in Social Work, Community Services or Mental Health at minimum Diploma level.
• Degree level is preferred.
• In-depth knowledge of NDIS and funding, plan reviews and documentation.
• Excellent written documentation and time management.
• Ability to work independently and with a diverse team.
• Commitment to confidentiality and professional boundaries.
• Valid NDIS Worker Screening Card, First Aid and CPR.

Responsibilities

• Provide high-quality case management to participants.
• Offer goal-driven psychosocial recovery coaching.
• Explain and manage participant agreements and NDIS budgets.
• Conduct plan reviews and manage changing circumstances.
• Vet allied health providers to ensure quality care.
• Build relationships with participants and stakeholders.
• Maintain timely documentation and weekly billing targets.
• Onboard participants and manage hospital discharges.

Skills

Strong communication

Problem-solving

Time management

Independent work

Education

Diploma level minimum in Social Work / Community Services / Mental Health

Degree level preferred

Job description

Status: Full-time, 38 hours per week (Monday to Friday)

Office Location: Springwood and offsite as required (client visits etc) - please note this is not a remote position

Please note: This position is with Shine Health Services, an affiliated company of Lifest HealthCare. While advertised through the Lifest HealthCare SEEK account, employment will be with Shine Health Services.

About Shine Health Services

Shine Health Services, based in Springwood is a registered NDIS provider specialising in Specialist Support Coordination, Support Coordination and Psychosocial Recovery Coaching (PRC). We are committed to delivering high-quality, person-centred services that empower participants to navigate complex systems, build independence and achieve their goals.

About the role

As a Support Coordinator, you will be responsible for providing high-quality case management to our participants, helping them to live their best lives!

What you’ll be doing:

• Support Coordination to participants with the ability to establish rapport and maintain strong relationships.
• Provide goal-driven psychosocial recovery coaching to participants of varying ages, most with mental health challenges.
• Explain and manage participant agreements and NDIS budgets.
• Conduct plan reviews and manage changes in participant circumstances.
• Research and vet allied health service providers to ensure quality care.
• Build and maintain meaningful relationships with all participants and relevant stakeholders.
• Maintain accurate, timely documentation in line with NDIS requirements and weekly billing targets.
• Onboard new participants and manage hospital discharges

What we’re looking for:

• Relevant qualification in Social Work, Community Services. Mental Health, or a related field (min Diploma level), degree level preferred.
• Minimum of 3 years of NDIS Support Coordination experience, including Psychosocial Recovery Coaching with mental health participants.
• In depth knowledge of NDIS and funding, including the ability to prepare and participate in plan reviews, draft detailed and accurate documentation for changes in circumstances and decision reviews etc.
• Strong communication with forward-thinking problem-solving skills.
• Excellent written documentation and exceptional time management skills.
• Ability to work independently and collaboratively with a diverse team.
• Commitment to maintaining participant confidentiality and professional boundaries.
• Valid NDIS Worker Screening Card, First Aid and CPR certifications.
• Driver's license and own vehicle.
• Proficient in the use of technology.
• Must be an Australian Citizen or have Permanent Residency per NDIS requirements.

What we offer

We are committed to supporting the wellbeing and professional development of our employees. We offer a range of benefits, including:

• Friendly, supportive and collaborative team environment.
• Ongoing training and development opportunities.
• Employee assistance program and social functions.