Desktop Support Analyst

CBRE Asia Pacific; Melbourne; On-site; AUD 60,000 - 85,000; Full time

Benefits offered by this job

Uncapped career development opportunities

Structured career development supports

Family inclusive workplace certification

Job summary

A leading real estate firm based in Melbourne is seeking a motivated Desktop Support Analyst to provide technical support and solutions to internal users. The role involves troubleshooting desktop computers and applications while also managing incident tickets. Ideal candidates will have strong communication skills and experience in IT support. This full-time position is office-based in Melbourne CBD, with opportunities for career development.

Qualifications

• Experience in a similar IT support role in a large corporate environment.
• Strong ability to deal with technical and non-technical stakeholders.
• Knowledge and experience supporting Microsoft Office suites and Cisco.

Responsibilities

• Troubleshoot PC related issues via phone and onsite.
• Manage incident tickets and provide technical support.
• Report technical errors to specialist teams or management.

Skills

Experience in IT support

Excellent communication skills

Knowledge of Microsoft Office suites

Cisco troubleshooting

Video conferencing support

Tools

Apple products

Cisco

Job description

Join to apply for the Desktop Support Analyst role at CBRE Asia Pacific

Join to apply for the Desktop Support Analyst role at CBRE Asia Pacific

Direct message the job poster from CBRE Asia Pacific

HR Platform Support | Talent Acquisition | Cultivating Positive People-Centred Experience

Provide superior tech support for CBRE employees
Collaborative and inclusive office culture
Melbourne CBD | Land of the Wurundjeri people

We are seeking a motivated Desktop Support Analyst to join our D&T team based in Melbourne CBD. Based in the office 5 days per week you will provide technical support and solutions to internal users including troubleshooting desktop computers, applications, networking problems, communication devices & video conferencing.

About the role:

• Troubleshooting PC related issues via phone, onsite, and using administration tools.
• Incident ticket management
• Provide recommendations on hardware replacements, program changes to correct software issues and contribute new ideas for new technical solutions, including testing and installation after new releases.
• Clear and concise reporting of technical errors or escalations to specialist teams or management.
• Client software packaging/installing and hardware kitting, PC setup (image cloning).
• Extensive ongoing training and support provided to develop and improve your technical skills and capacity to assist the business.
  

About you:

• Experience in a similar IT support role in a large corporate environment will enable you to hit the ground running.
• Excellent written and verbal communication skills with strong ability to deal with technical and non-technical stakeholders across the business.
• Knowledge and experience supporting Microsoft Office suites, Cisco, ITIL and Apple products.
• Ability to support with Video Conferencing troubleshooting across Zoom, Teams, and Webex.
• Valid driver's license, and own transportation.
• As someone who is proactive, with excellent organisational and communication skills and enjoys investigating and solving problems, you'll flourish.
  

So, what's in it for you?

• Joining our team means surrounding yourself with talented, driven professionals who are at the top of their field.
• Uncapped opportunities to develop your career within the property Industry
• Structured career development to support you and explore your learning potential and career goals
• We are proud to be certified as a Family Inclusive Workplace in Australia. This is a great recognition to our different policies, programs and benefits which help us build a great family friendly workplace culture.
  

Can we inspire you to join us?

Join a highly regarded Digital & Technology team with a strong, customer service culture, and excellent opportunities to develop your skills and career.

At CBRE, our unwavering commitment to diversity, equity and inclusion begins with you. We are strengthening our inclusive culture, so everyone feels safe, valued, and heard. Because when you belong, we all succeed.We are striving to remove barriers and improve the employment prospects of people with disability or long-term health conditions. We encourage you to share any support and adjustments you need to be your best and participate equitably in our recruitment process.

We welcome and encourage First Nations People to apply.

Be inspired to elevate your career to new heights.

Please note the successful applicant will be required to undertake pre-employment background screening by our external third-party provider.

If you are successful in progressing, you may be asked to complete a short video interview as part of the recruitment process.

We look forward to hearing from you! #WeAreCBRE

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Real Estate Agents and Brokers

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