Supervisor - Service

Komatsu Australia; Sunshine Coast Regional; On-site; AUD 85,000 - 110,000; Full time

Benefits offered by this job

Parental leave

Income protection

Career development

Health discount

Wellbeing support

Travel discounts

Yearly bonus

Referral bonus

Job summary

Komatsu Australia’s Sunshine Coast branch is seeking an experienced Service Supervisor to lead a service team, balance people leadership with operational excellence and maintain strong customer focus. You’ll drive daily workflows, safety, and service quality while coordinating with customers and internal stakeholders to ensure timely resolution of issues.

You will coach and develop your technicians, monitor WIP and timesheets, and uphold Komatsu policies and HSE standards.

Qualifications

• Experience supervising or leading a service or trade-based team.
• Trade qualification (Diesel Fitter preferred) and a current driver’s licence.
• Strong communication skills and the confidence to engage with customers at all levels.
• A safety-first mindset and a commitment to doing things the right way.
• Solid organisational skills, with the ability to juggle priorities in a fast-paced environment.
• Comfortable using Microsoft Office and service management systems.

Responsibilities

• Lead and support a team of Service Technicians, setting clear expectations and creating a positive, professional team environment.
• Coordinate daily workflows, labour planning and job allocations to maximise utilisation and meet customer commitments.
• Be accountable for service quality, safety performance, WIP, timesheets and job completion.
• Work closely with customers, internal stakeholders and technical support to ensure issues are resolved quickly and professionally.
• Monitor warranty work, field campaigns and compliance with Komatsu policies, procedures and HSE standards.
• Coach, develop and upskill your team to close performance gaps and build capability for the future.

Skills

People leadership

Communication

Organisation

Safety awareness

MS Office

Education

Trade qualification (Diesel Fitter preferred)

Tools

Service management systems

MS Office

Job description

At Komatsu Australia you’ll be part of an inclusive culture where all our people thrive, reflected in our purpose: creating value together. We encourage people with diverse backgrounds to apply for this role.

Lead the team. Set the standard. Keep our customers moving.

Right now, our Sunshine Coast branch is on the lookout for an experienced Service Supervisor who knows how to balance people leadership, operational excellence and customer focus.

If you’re someone who leads from the front, takes safety seriously, and gets real satisfaction from a job well done, this could be your next move.

What You’ll Be Doing

As our Service Supervisor, you’ll play a key role in keeping our service operation running smoothly, safely and efficiently. You’ll:

• Lead and support a team of Service Technicians, setting clear expectations and creating a positive, professional team environment.
• Coordinate daily workflows, labour planning and job allocations to maximise utilisation and meet customer commitments.
• Be accountable for service quality, safety performance, WIP, timesheets and job completion.
• Work closely with customers, internal stakeholders and technical support to ensure issues are resolved quickly and professionally.
• Monitor warranty work, field campaigns and compliance with Komatsu policies, procedures and HSE standards.
• Coach, develop and upskill your team to close performance gaps and build capability for the future.

What We Are Looking For

• A self-starter with proven experience supervising or leading a service or trade-based team.
• Trade qualification (Diesel Fitter preferred) and a current driver’s licence.
• Strong communication skills and the confidence to engage with customers at all levels.
• A safety-first mindset and a commitment to doing things the right way.
• Solid organisational skills, with the ability to juggle priorities in a fast-paced environment.
• Comfortable using Microsoft Office and service management systems.

Why work for us!

• Families Policy: 16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family friendly benefits.
• Financial: Income Protection Insurance provided through our company superannuation fund.
• Career: Recognition, awards, flexibility, further education studies and internal career development.
• Health: Corporate discount with Bupa, Total Wellbeing Solution with Telus Health.
• Travel: Discounts with Avis, Qantas, Crown, IHG and travel agents.
• Yearly Bonus: Potential to receive a yearly bonus.
• Referral Program: $3000 referral payment for referring a successful new employee to Komatsu.

Komatsu offers a zero-harm culture in the workplace and competitive remuneration package. We employ people with different skills, abilities, cultural backgrounds, experiences, preferences, ethnicities and from different generations. Komatsu is committed to a workplace where women can thrive.