Service Supervisor: Lead Tech Team for Safe, Quality Service

Komatsu Australia; Sunshine Coast Regional; On-site; AUD 85,000 - 110,000; Full time

Benefits offered by this job

Parental leave

Income protection

Career development

Health discount

Wellbeing support

Travel discounts

Yearly bonus

Referral bonus

Job summary

Komatsu Australia’s Sunshine Coast branch is seeking an experienced Service Supervisor to lead a service team, balance people leadership with operational excellence and maintain strong customer focus. You’ll drive daily workflows, safety, and service quality while coordinating with customers and internal stakeholders to ensure timely resolution of issues.

You will coach and develop your technicians, monitor WIP and timesheets, and uphold Komatsu policies and HSE standards.

Qualifications

• Experience supervising or leading a service or trade-based team.
• Trade qualification (Diesel Fitter preferred) and a current driver’s licence.
• Strong communication skills and the confidence to engage with customers at all levels.
• A safety-first mindset and a commitment to doing things the right way.
• Solid organisational skills, with the ability to juggle priorities in a fast-paced environment.
• Comfortable using Microsoft Office and service management systems.

Responsibilities

• Lead and support a team of Service Technicians, setting clear expectations and creating a positive, professional team environment.
• Coordinate daily workflows, labour planning and job allocations to maximise utilisation and meet customer commitments.
• Be accountable for service quality, safety performance, WIP, timesheets and job completion.
• Work closely with customers, internal stakeholders and technical support to ensure issues are resolved quickly and professionally.
• Monitor warranty work, field campaigns and compliance with Komatsu policies, procedures and HSE standards.
• Coach, develop and upskill your team to close performance gaps and build capability for the future.

Skills

People leadership

Communication

Organisation

Safety awareness

MS Office

Education

Trade qualification (Diesel Fitter preferred)

Tools

Service management systems

MS Office

Job description

Komatsu Australia’s Sunshine Coast branch is seeking an experienced Service Supervisor to lead a service team, balance people leadership with operational excellence and maintain strong customer focus. You’ll drive daily workflows, safety, and service quality while coordinating with customers and internal stakeholders to ensure timely resolution of issues.

You will coach and develop your technicians, monitor WIP and timesheets, and uphold Komatsu policies and HSE standards.