Supervisor – Bound | Brisbane Airport

Lagardere AWPL External Careers; Brisbane; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Employee meals

Staff discounts

On-site parking

Paid parental leave

Wellbeing leave

Volunteer leave

Employee Assistance Program

Job summary

LagardèreAWPL at Brisbane Airport Bound is seeking two full-time Supervisors to lead daily shifts across retail, café, grab‑and‑go and bar areas, delivering memorable customer experiences.

You will coach and mentor the team, manage rosters, drive sales via product knowledge and friendly service, ensure food safety and airport compliance, and maintain presentation standards across store, cafe and dining spaces.

Qualifications

• Previous supervisory or team leadership experience in retail, hospitality, cafés, bars or other fast-paced customer service environments
• A genuine passion for customer service and the ability to create a positive experience for every customer
• A hands-on leadership style, with a passion for coaching, mentoring and developing others
• Confidence in handling customer enquiries, resolving issues and making decisions during busy shifts
• An understanding of stock management, merchandising, food safety or hospitality operations will be highly regarded but not essential
• A proactive, flexible and solutions-focused approach, with the ability to adapt to the changing demands of an airport environment
• Strong communication skills and a positive attitude towards teamwork and continuous improvement

Responsibilities

• Lead and coordinate daily shifts, ensuring smooth operations across the retail, café, grab‑and‑go and bar areas
• Support, coach and mentor team members, fostering a positive, energetic and supportive team culture, leading by example and getting involved wherever needed
• Be the first point of contact for operational issues, customer enquiries and team support during your shift
• Deliver exceptional customer service, ensuring every traveller enjoys a welcoming, efficient and engaging experience
• Maintain high standards of store presentation, visual merchandising, product availability and food and beverage quality
• Support sales performance by encouraging product knowledge, suggestive selling and a strong customer-first approach
• Assist with stock replenishment, inventory management, waste reduction and maintaining effective store processes
• Ensure compliance with food safety, workplace health and safety, responsible service of alcohol and airport requirements

Skills

Retail supervisory experience

Customer service

Staff coaching

Communication

Problem solving

Tools

POS systems

Job description

Love the structure of retail but thrive on the energy of hospitality? This could be the perfect role for you!

We are looking for 2 x Full Time enthusiastic and hands‑on Supervisors to join our team at Bound, Brisbane Airport.

Home to the largest range of books and retail gifting at Brisbane Domestic Airport, Bound offers travellers a distinctive experience combining a curated selection of books and gifts, local delicatessen products, fresh grab‑and‑go food, café favourites and a bar showcasing local beverages.

This is an exciting opportunity for someone who enjoys the organisation and structure of retail, but loves the fast‑paced, customer‑focused atmosphere of hospitality.

Bound Cafe

The Role:

Bound offers a best in class book offer to browse before boarding your flight. With a wide range of genres including the Top 50 fiction, children’s, business, lifestyle; and special interest titles, you can browse in the comfort in our seating area. Looking for a special gift? We have a wide range to choose from including local craft spirits, chocolates, and gourmet food from southeast Queensland and beyond.

We’re looking for a committed and enthusiastic Supervisor to join our retail family at Brisbane Airport in a Full-Time capacity. If you love connecting with people, creating memorable customer experiences, and inspiring others – this is your moment.

Flexible on roster schedule for the right candidate.

What You’ll Do:

• Lead and coordinate daily shifts, ensuring smooth operations across the retail, café, grab‑and‑go and bar areas
• Support, coach and mentor team members, fostering a positive, energetic and supportive team culture, leading by example and getting involved wherever needed
• Be the first point of contact for operational issues, customer enquiries and team support during your shift
• Deliver exceptional customer service, ensuring every traveller enjoys a welcoming, efficient and engaging experience
• Maintain high standards of store presentation, visual merchandising, product availability and food and beverage quality
• Support sales performance by encouraging product knowledge, suggestive selling and a strong customer‑first approach
• Assist with stock replenishment, inventory management, waste reduction and maintaining effective store processes
• Ensure compliance with food safety, workplace health and safety, responsible service of alcohol and airport requirements

What We’re Looking For:

We are looking for a confident, approachable and organised individual who enjoys leading people, solving problems and creating great customer experiences. You will bring:

• Previous supervisory or team leadership experience in retail, hospitality, cafés, bars or other fast‑paced customer service environments
• A genuine passion for customer service and the ability to create a positive experience for every customer
• A hands‑on leadership style, with a passion for coaching, mentoring and developing others
• Confidence in handling customer enquiries, resolving issues and making decisions during busy shifts
• An understanding of stock management, merchandising, food safety or hospitality operations will be highly regarded but not essential
• A proactive, flexible and solutions‑focused approach, with the ability to adapt to the changing demands of an airport environment
• Strong communication skills and a positive attitude towards teamwork and continuous improvement

Experience across both retail and hospitality would be an advantage, but more importantly, we are looking for someone with the right attitude, leadership potential and willingness to learn.

Above all, you will be someone who enjoys being part of the action, takes pride in running a great shift and genuinely cares about the success of your team.

Perks & Benefits:

At LagardèreAWPL, you'll be part of a business that brings together the best of retail and hospitality. Bound offers a unique working environment where you can develop your skills, take on new challenges and build a rewarding career.

The Best of Both Worlds – Enjoy the structure and organisation of retail combined with the energy, variety and fast‑paced environment of hospitality.

Develop Your Leadership Skills – Take ownership of your shifts, build confidence in your leadership abilities and help coach and develop a great team.

No Two Days Are the Same – Be part of a unique concept bringing together books, gifting, local produce, café favourites and bar offerings, all within the exciting environment of Brisbane Airport.

Real Opportunities to Grow – Be part of Australia's largest travel retail business, with career opportunities across four diverse business lines: Travel Essentials, Specialty, Duty Free and Food Services. We believe in recognising talent, developing our people and promoting from within, with genuine opportunities for those ready to take the next step.

Great Benefits – Enjoy employee meal and shopping discounts, heavily discounted on‑site parking, paid parental leave, wellbeing and volunteer leave, and access to our Employee Assistance Program.

Flexibility That Fits Your Life – We understand the importance of balancing work with life outside of it. With flexible rostering options, we aim to support your study, family and personal commitments while giving you the opportunity to grow your career.

About Us

LagardèreAWPL is a leading Travel Retail operator in the Pacific, with an extensive network of stores across Australia and New Zealand spanning four business lines: Travel Essentials, Specialty, Duty Free and Food Services.

Our business brings together a diverse portfolio of local, national and international brands, creating engaging retail and hospitality experiences for travellers every day.

At LagardèreAWPL, we are committed to fostering an inclusive, collaborative and high‑performing workplace where our people are empowered to grow, contribute and succeed.

Ready to Take the Next Step?

If you love the organisation of retail, thrive on the energy of hospitality and enjoy bringing out the best in your team, we'd love to hear from you.