Cafe Supervisor

Lagardere Travel Retail; Brisbane; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Parking

Dynamic Airport Environment

Staff Discounts

Career Development

Paid Parental Leave

Employee Referral Program

Wellbeing Leave

Employee Assistance Program

Job summary

LagardèreAWPL is seeking a committed and enthusiastic Supervisor to join our Brisbane Airport retail family in a full-time capacity. You will lead by example, deliver standout customer experiences, and motivate a fast-paced team across diverse shifts.

Ideal candidates have team leadership experience in retail or hospitality, excellent communication, and a passion for welcoming guests. Flexible availability and the ability to obtain an Aviation Security ID are essential.

Qualifications

• Experience in a team leadership role within fast-paced retail or hospitality.
• Confident communicator and motivator.
• Passion for customer service and making people feel welcome.
• Able to stay organized, focused, and calm under pressure.
• Flexible availability; early mornings, nights, weekends, and holidays.

Responsibilities

• Deliver standout customer experiences by leading the team.
• Guide and support the team to meet service and sales targets.
• Maintain high visual merchandising and presentation standards.
• Communicate clearly with customers and team.
• Bring accountability, reliability, and positivity to every shift.

Skills

Team leadership

Retail experience

Customer service

Communication

Flexibility

Job description

Be the Go-To Leader on the Floor

At LagardèreAWPL, we’re not just the largest Travel Retail operator in the Pacific - we’re the most passionate! With 150+ stores across Australia, & New Zealand, we bring big brands to life in airports and travel hubs. Our dynamic team of 1,500+ professionals work across 40 unique retail concepts - and now, we want YOU to join our team!

The Role:

Bound offers a best in class book offer to browse before boarding your flight. With a wide range of genres including the Top 50 fiction, children’s, business, lifestyle; and special interest titles, you can browse in the comfort in our seating area. Looking for a special gift? We have a wide range to choose from including local craft spirits, chocolates, and gourmet food from southeast Queensland and beyond.

We’re looking for a committed and enthusiastic Supervisor to join our retail family at Brisbane Airport in a Full-Time capacity. If you love connecting with people, creating memorable customer experiences, and inspiring others – this is your moment.

Ideal availability:

• Mon/Tues - Night availability
• Thurs/Fri/Sat/Sun - Full availability (at least

What You’ll Do:

• Deliver standout customer experiences - lead by example
• Guide and support your team to meet service and sales targets
• Maintain high visual merchandising and presentation standards
• Communicate clearly and respectfully with customers and team
• Bring accountability, reliability, and positivity to every shift

What We’re Looking For:

• Experience in a team leadership role within a fast-paced retail or hospitality setting
• Confident communicator and motivator
• A passion for customer service and making people feel welcome
• Ability to stay organised, focused, and cool under pressure
• A respectful and team-oriented attitude
• Flexible availability (early mornings, nights, weekends & holidays)
• Valid working rights & ability to obtain an Aviation Security ID Card

Perks & Benefits:

• Parking - Based on location we offer free/subsidised airport parking for our employees
• Dynamic Airport Environment - Work where no two days are the same
• Staff Discounts - Get exclusive discounts on products in our stores + extra savings on water & hot beverages
• Career Development - We offer opportunities to upskill, take on new challenges and grow your career within our vibrant network
• Paid Parental Leave - We proudly support growing families with up to 18 weeks of employer-funded top-up paid parental leave scheme + additional personal leave entitlements
• Employee Referral Program - Refer your awesome network for a chance to receive a reward + go into the running to win an end-of-year bonus
• Wellbeing Leave - From day one our permanent employees receive a paid Wellbeing Leave day
• Employee Assistance Program - Everyone has FREE access to TELUS Health - a 24/7 service offering compassionate, confidential support whenever you need it

We Value Diversity & Inclusion

At LagardèreAWPL, we value diversity, inclusivity, and a collaborative work environment, where you will have the opportunity to work alongside a talented team of people who share your passion for creativity and excellence.

Join us at LagardèreAWPL and be part of a global company that celebrates creativity, innovation, and a commitment to sustainable practices.