Customer Service Team Member (Retail & Hospitality)

LagardèreAWPL; Brisbane; On-site; AUD 30,000 - 39,000; Part time

Benefits offered by this job

Parking

Dynamic Airport Environment

Staff Discounts

Career Development

Paid Parental Leave

Employee Referral Program

Wellbeing Leave

Employee Assistance Program

Job summary

LagardèreAWPL’s xpress@BNE store at Brisbane Airport is seeking energetic Retail & Hospitality team members to deliver great coffee and service to travellers.

Join a dynamic airport environment with a flexible roster, early starts, and opportunities to grow within our vibrant network of stores across Australia and New Zealand.

We offer pathways to career development, staff discounts, and wellbeing leave as part of a supportive team culture.

Qualifications

• Experience in café or customer service roles.
• Valid RSA certificate is required.
• Availability to work early mornings, weekends and public holidays.

Responsibilities

• Provide warm, friendly customer service to travellers.
• Take orders, prepare food and beverages, and keep service smooth.
• Work with a small team to maintain a clean, inviting cafe.
• Ensure the store is welcoming and operational from opening to close.

Skills

Customer service

Food & beverage service

Retail experience

Job description

Customer Service Team Member (Retail & Hospitality)

At LagardèreAWPL, we’re not just the largest Travel Retail operator in the Pacific – we’re the most passionate! With 150+ stores across Australia, & New Zealand, we bring big brands to life in airports and travel hubs. Our dynamic team of 1,500+ professionals work across 40 unique retail concepts – and now, we want YOU to join our team!

Brew Up Something Special with LagardèreAWPL

At LagardèreAWPL, we’re not just the largest Travel Retail operator in the Pacific – we’re the most passionate! With 150+ stores across Australia, & New Zealand, we bring big brands to life in airports and travel hubs. Our dynamic team of 1,500+ professionals work across 40 unique retail concepts – and now, we want YOU to join our team!

The Role:

Whether you’ve just arrived or about to depart, xpress@BNE has you covered. Finding what you need has never been easier, with great new products to surprise and delight and prices that offer great value.

xpress@BNE along serving premium Allpress Espresso coffee and a tasty food offering to make mouths water whether you’re flying near or far, we also have retail segment to act as a convenient one stop shop for all your travelling needs!

We’re looking for energetic Retail/Café Team Members to join our vibrant xpress@BNE store at Brisbane Airport. If you thrive in a fast-paced, people-focused environment, and love serving up great coffee with a side of good vibes – this is your runway to something exciting!

• *Need to be an early riser - 4:00AM starts
• *Have to be confident to work independently as it is a small footprint store so sole operator
• *Flexible for the right candidate (can do Monday to Friday roster, we work around your commitments!)

What You’ll Do:

• Deliver outstanding customer service with a warm, welcoming approach
• Take orders, prepare food & beverages, and keep things running smoothly
• Work collaboratively with a fun and hardworking team
• Keep the café sparkling and service standards sky-high
• Help travellers feel right at home – no matter how early or late the hour!

What We’re Looking For:

• Experience in a café or customer service role (bonus if you’ve worked with food & coffee!)
• Valid RSA certificate
• Well-groomed & professionally presented
• A positive, “can-do” attitude and love for customer interaction
• Reliable car/transport to the airport
• Availability to work a mixture of shifts early morning and late nights including weekends & holidays
• Valid working rights & ability to obtain an Aviation Security ID Card

We're looking for people who have built their customer service skills in retail, hospitality, cafés, restaurants, fast food, customer-facing sales or similar environments!

Perks & Benefits:

• Parking – Based on location we offer free/subsidised airport parking for our employees
• Dynamic Airport Environment – Work where no two days are the same
• Staff Discounts – Get exclusive discounts on products in our stores + extra savings on water & hot beverages
• Career Development – We offer opportunities to upskill, take on new challenges and grow your career within our vibrant network
• Paid Parental Leave – We proudly support growing families with up to 18 weeks of employer-funded top-up paid parental leave scheme + additional personal leave entitlements
• Employee Referral Program – Refer your awesome network for a chance to receive a reward + go into the running to win an end-of-year bonus
• Wellbeing Leave – From day one our permanent employees receive a paid Wellbeing Leave day
• Employee Assistance Program – Everyone has FREE access to TELUS Health – a 24/7 service offering compassionate, confidential support whenever you need it

We Value Diversity & Inclusion

At LagardèreAWPL, we value diversity, inclusivity, and a collaborative work environment, where you will have the opportunity to work alongside a talented team of people who share your passion for creativity and excellence.

Join us at LagardèreAWPL and be part of a global company that celebrates creativity, innovation, and a commitment to sustainable practices.