Supervisor - Bound | Brisbane Airport

Lagardère AWPL; Brisbane; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

The Best of Both Worlds

Develop Your Leadership Skills

No Two Days Are the Same

Real Opportunities to Grow

Great Benefits

Flexibility That Fits Your Life

Job summary

LagardèreAWPL is seeking two full-time Supervisors for Bound at Brisbane Airport to lead daily shifts across retail, café, grab-and-go and bar areas. You will mentor staff, resolve issues and ensure exceptional passenger service in a fast-paced environment.

The role requires hands-on leadership, robust customer service skills and the ability to adapt to an airport setting while maintaining high standards of cleanliness, safety and product presentation.

Qualifications

• Previous supervisory or team leadership experience in retail, hospitality, cafés or other fast-paced customer service environments.
• Passion for customer service and creating positive experiences for every customer.
• Hands-on leadership style with coaching, mentoring and development of others.
• Confidence in handling customer enquiries, resolving issues and making decisions during busy shifts.
• Understanding of stock management, merchandising, food safety or hospitality operations (highly regarded).
• Proactive, flexible and solutions-focused approach, adaptable to an airport environment.
• Strong communication and teamwork mindset.

Responsibilities

• Lead and coordinate daily shifts across retail, café, grab-and-go and bar areas.
• Coach, mentor and support team members to maintain a positive culture.
• Be first point of contact for operational issues and customer enquiries during shifts.
• Deliver exceptional customer service and welcoming experiences for travellers.
• Maintain store presentation, merchandising, product availability and food/bev quality.
• Encourage product knowledge, suggestive selling and customer-first approach.
• Assist with stock replenishment, inventory management and waste reduction.
• Ensure compliance with food safety, health, safety and airport requirements.

Skills

Supervisory experience

Team leadership

Customer service

Communication

Problem solving

Job description

Love the structure of retail but thrive on the energy of hospitality? This could be the perfect role for you!

We are looking for 2 x Full Time enthusiastic and hands‑on Supervisors to join our team at Bound, Brisbane Airport.

Home to the largest range of books and retail gifting at Brisbane Domestic Airport, Bound offers travellers a distinctive experience combining a curated selection of books and gifts, local delicatessen products, fresh grab-and-go food, café favourites and a bar showcasing local beverages.

This is an exciting opportunity for someone who enjoys the organisation and structure of retail, but loves the fast-paced, customer‑focused atmosphere of hospitality.

Flexible on roster schedule for the right candidate.

What You’ll Do:

• Lead and coordinate daily shifts, ensuring smooth operations across the retail, café, grab-and-go and bar areas
• Support, coach and mentor team members, fostering a positive, energetic and supportive team culture, leading by example and getting involved wherever needed
• Be the first point of contact for operational issues, customer enquiries and team support during your shift
• Deliver exceptional customer service, ensuring every traveller enjoys a welcoming, efficient and engaging experience
• Maintain high standards of store presentation, visual merchandising, product availability and food and beverage quality
• Support sales performance by encouraging product knowledge, suggestive selling and a strong customer‑first approach
• Assist with stock replenishment, inventory management, waste reduction and maintaining effective store processes
• Ensure compliance with food safety, workplace health and safety, responsible service of alcohol and airport requirements

What We’re Looking For:

We are looking for a confident, approachable and organised individual who enjoys leading people, solving problems and creating great customer experiences. You will bring:

• Previous supervisory or team leadership experience in retail, hospitality, cafés, bars or other fast‑paced customer service environments
• A genuine passion for customer service and the ability to create a positive experience for every customer
• A hands‑on leadership style, with a passion for coaching, mentoring and developing others
• Confidence in handling customer enquiries, resolving issues and making decisions during busy shifts
• An understanding of stock management, merchandising, food safety or hospitality operations will be highly regarded but not essential
• A proactive, flexible and solutions‑focused approach, with the ability to adapt to the changing demands of an airport environment
• Strong communication skills and a positive attitude towards teamwork and continuous improvement

Experience across both retail and hospitality would be an advantage, but more importantly, we are looking for someone with the right attitude, leadership potential and willingness to learn.

Above all, you will be someone who enjoys being part of the action, takes pride in running a great shift and genuinely cares about the success of your team.

Perks & Benefits:

At LagardèreAWPL, you'll be part of a business that brings together the best of retail and hospitality. Bound offers a unique working environment where you can develop your skills, take on new challenges and build a rewarding career.

• The Best of Both Worlds – Enjoy the structure and organisation of retail combined with the energy, variety and fast‑paced environment of hospitality.
• Develop Your Leadership Skills – Take ownership of your shifts, build confidence in your leadership abilities and help coach and develop a great team.
• No Two Days Are the Same – Be part of a unique concept bringing together books, gifting, local produce, café favourites and bar offerings, all within the exciting environment of Brisbane Airport.
• Real Opportunities to Grow – Be part of Australia's largest travel retail business, with career opportunities across four diverse business lines: Travel Essentials, Specialty, Duty Free and Food Services. We believe in recognising talent, developing our people and promoting from within, with genuine opportunities for those ready to take the next step.
• Great Benefits – Enjoy employee meal and shopping discounts, heavily discounted on‑site parking, paid parental leave, wellbeing and volunteer leave, and access to our Employee Assistance Program.
• Flexibility That Fits Your Life – We understand the importance of balancing work with life outside of it. With flexible rostering options, we aim to support your study, family and personal commitments while giving you the opportunity to grow your career.

About Us

LagardèreAWPL is a leading Travel Retail operator in the Pacific, with an extensive network of stores across Australia and New Zealand spanning four business lines: Travel Essentials, Specialty, Duty Free and Food Services.

Our business brings together a diverse portfolio of local, national and international brands, creating engaging retail and hospitality experiences for travellers every day.

At LagardèreAWPL, we are committed to fostering an inclusive, collaborative and high‑performing workplace where our people are empowered to grow, contribute and succeed.

Ready to Take the Next Step?

If you love the organisation of retail, thrive on the energy of hospitality and enjoy bringing out the best in your team, we'd love to hear from you.