Retail Store Manager

LagardèreAWPL; Brisbane; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Parking

Dynamic Airport Environment

Staff Discounts

Career Development

Paid Parental Leave

Employee Referral Program

Wellbeing Leave

Employee Assistance Program

Job summary

LagardèreAWPL in Brisbane Airport is seeking a dynamic Full-Time Store Manager to lead a high-energy retail team across our travel hubs. You’ll model outstanding service, drive sales, and develop a thriving, high-performing team in a busy airport environment.

You’ll recruit, coach, and empower staff, maintain brand standards, and ensure flawless store operations while delivering exceptional customer experiences and value to travellers.

Qualifications

• Experience in a similar leadership role in a high-energy retail environment.
• Strong communication and coaching abilities.
• Hands-on leader who thrives in a team setting.
• Flexibility to work across rotating shifts (mornings, evenings, weekends & public holidays).

Responsibilities

• Be the face of the store – set the standard for service and style.
• Create meaningful connections with customers – every transaction counts.
• Lead, coach, and inspire your team to hit targets and shine.
• Manage store operations with accountability and attention to detail.
• Uphold exceptional presentation and brand standards.
• Foster a respectful, values-led culture every day.

Skills

Store leadership

Customer service

Coaching & development

Communication skills

Team motivation

Job description

At LagardèreAWPL, we’re not just the largest Travel Retail operator in the Pacific – we’re the most passionate! With 150+ stores across Australia, & New Zealand, we bring big brands to life in airports and travel hubs. Our dynamic team of 1,500+ professionals work across 40 unique retail concepts – and now, we want YOU to join our team!

Take the Lead as Store Manager

At LagardèreAWPL, we’re not just the largest Travel Retail operator in the Pacific – we’re the most passionate! With 150+ stores across Australia, & New Zealand, we bring big brands to life in airports and travel hubs. Our dynamic team of 1,500+ professionals work across 40 unique retail concepts – and now, we want YOU to join our team!

The Role:

news@bne will introduce you to a new shopping experience where products lay ready to surprise and delight. In tandem with a wide range of curated news/magazines, books, gifts, and travel essentials, news@bne will place a spotlight on brands that celebrate Brisbane and its surrounds. Drop in and you’ll find the latest blockbuster title alongside the next great Australian novel – why not pick up both with a bottle of water and a treat for your journey ahead? With signings, tastings, value offers and more news@bne will become an essential part of your journey through Brisbane Airport.

We’re looking for an energetic and committed Full-Time Store Manager to join our team at Brisbane Airport. If you love leading from the front, creating outstanding customer experiences, and developing high-performing teams – this is your runway to success.

What You’ll Do:

• Be the face of the store – set the standard for service and style
• Create meaningful connections with customers – every transaction counts
• Lead, coach, and inspire your team to hit targets and shine
• Manage store operations with accountability and attention to detail
• Uphold exceptional presentation and brand standards
• Foster a respectful, values-led culture every day

What We’re Looking For:

• Experience in a similar leadership role in a high-energy retail environment
• Strong communication and coaching abilities
• Confidence to take initiative and own your role
• A “hands-on” leader who thrives in a team setting
• Flexibility to work across rotating shifts (mornings, evenings, weekends & public holidays)
• Valid working rights & eligibility to obtain an Aviation Security ID Card

Perks & Benefits:

• Parking – Based on location we offer free/subsidised airport parking for our employees
• Dynamic Airport Environment – Work where no two days are the same
• Staff Discounts – Get exclusive discounts on products in our stores + extra savings on water & hot beverages
• Career Development – We offer opportunities to upskill, take on new challenges and grow your career within our vibrant network
• Paid Parental Leave – We proudly support growing families with up to 18 weeks of employer-funded top-up paid parental leave scheme + additional personal leave entitlements
• Employee Referral Program – Refer your awesome network for a chance to receive a reward + go into the running to win an end-of-year bonus
• Wellbeing Leave – From day one our permanent employees receive a paid Wellbeing Leave day
• Employee Assistance Program – Everyone has FREE access to TELUS Health – a 24/7 service offering compassionate, confidential support whenever you need it

We Value Diversity & Inclusion

At LagardèreAWPL, we value diversity, inclusivity, and a collaborative work environment, where you will have the opportunity to work alongside a talented team of people who share your passion for creativity and excellence.

Join us at LagardèreAWPL and be part of a global company that celebrates creativity, innovation, and a commitment to sustainable practices.