Sunshine Coast Admin & Customer Service Officer | Growth

Q Plumbing & Drains; Coolum Beach; On-site; AUD 55,000 - 65,000; Full time

Job summary

Q Plumbing & Drains on the Sunshine Coast is seeking a dedicated Customer Service & Administration Officer to join our office team in a full-time, on-site role. You will manage customer inquiries, coordinate technician schedules, and support invoicing and daily administrative tasks.

Bring strong communication and organisational skills, experience in administration or scheduling, and a working knowledge of the Sunshine Coast area to help ensure smooth operations and timely service delivery.

Qualifications

• Experience in administration, scheduling, or coordination (trade or service industry preferred).
• Strong communication and organisational skills.
• Proficiency with scheduling software such as ServiceM8.
• Knowledge of the Sunshine Coast area is highly preferred.
• Positive attitude with initiative and ability to stay calm under pressure.

Responsibilities

• Customer Communication: handle calls, emails & inquiries professionally.
• Job Scheduling: coordinate jobs and daily technician schedules.
• Admin Support: maintain records, assist invoicing, daily admin tasks.
• Problem Solving: identify issues quickly and provide practical solutions.
• Trade Understanding: use plumbing knowledge to streamline workflow.
• Team Collaboration: work with management, technicians & clients.

Skills

Administration

Scheduling

Communication

Organisational skills

Service industry experience

Tools

ServiceM8

Job description

Q Plumbing & Drains on the Sunshine Coast is seeking a dedicated Customer Service & Administration Officer to join our office team in a full-time, on-site role. You will manage customer inquiries, coordinate technician schedules, and support invoicing and daily administrative tasks.

Bring strong communication and organisational skills, experience in administration or scheduling, and a working knowledge of the Sunshine Coast area to help ensure smooth operations and timely service delivery.