Customer Service & Admin Coordinator - Growth & Training

Q Plumbing & Drains; City of Brisbane; On-site; AUD 50,000 - 60,000; Full time

Job summary

Q Plumbing & Drains in Brisbane is seeking a Customer Service & Administration Officer to be the friendly voice of the business, handling inquiries and coordinating jobs for both residential and commercial plumbing projects.

You will support the team with accurate record-keeping, invoicing assistance, and daily office tasks, leveraging your communication skills to keep customers and technicians aligned across multiple sites.

Qualifications

• Experience in administration, scheduling, or coordination (trade or service industry preferred)
• Strong communication and organisational skills
• Proficiency with scheduling or job management software (ServiceM8 highly regarded)
• Gold Coast area knowledge is highly preferred
• A positive attitude, strong initiative, and the ability to stay calm under pressure

Responsibilities

• Handle calls, emails, and inquiries with professionalism and confidence
• Coordinate jobs and manage daily technician schedules to ensure customers receive timely service
• Maintain accurate records, assist with invoicing, and handle day-to-day office admin tasks
• Identify issues quickly and provide practical solutions to support plumbers with clear job information
• Use knowledge of plumbing or the trades to help streamline workflow and job allocation
• Work closely with management, technicians, and clients to ensure exceptional service delivery

Skills

Scheduling

Communication

Organization

Tools

ServiceM8

Job description

Q Plumbing & Drains in Brisbane is seeking a Customer Service & Administration Officer to be the friendly voice of the business, handling inquiries and coordinating jobs for both residential and commercial plumbing projects.

You will support the team with accurate record-keeping, invoicing assistance, and daily office tasks, leveraging your communication skills to keep customers and technicians aligned across multiple sites.