Success coach

SHE-com Pty; Gold Coast City; Hybrid; AUD 70,000 - 90,000; Full time

Job summary

SHE-com is seeking a dedicated Success Coach to join our remote-first team of women entrepreneurs. You will support members in their first month, helping them win and feel supported every step of the way.

You will welcome new members, answer questions, troubleshoot payment issues, manage community chats, celebrate wins, and collaborate with coaching and operations to improve the member experience. This is a full-time, Australia-based remote role.

Qualifications

• Must-have: passion for supporting women in business and genuine care for their success.
• Excellent written and verbal communication skills.
• Organised, proactive, with strong problem-solving abilities.
• Able to manage multiple conversations and tasks simultaneously.
• Positive, energetic, and able to motivate others.
• Experience in customer service, coaching, or community management.
• Ecommerce experience with firsthand understanding of the pace and language of online brands.

Responsibilities

• Welcome new members into our coaching programs and guide them through their first month.
• Answer member questions, resolve challenges, and provide thoughtful feedback.
• Manage member community chat groups, fostering connection and positivity.
• Troubleshoot payment issues and ensure smooth membership access.
• Celebrate member wins and help them stay motivated on their journey.
• Collaborate with coaching and operations to flag trends and improve the member experience.

Skills

Customer service

Coaching

Community management

Communication

Problem-solving

Time management

Ecommerce experience

Job description

Are you ready to join our coaching team?

SHE-com is the world’s fastest growing community for female ecommerce brand owners. We are on a mission to empower women to launch, grow, and scale their online brands with confidence, clarity, and a lot of fun along the way. We simplify the complexities of online business with practical strategies, expert coaching, and a vibrant, supportive community.

SHE-com

An Australian-based community headquartered on the Gold Coast, designed by and for women in ecommerce. We provide coaching programs, events, retreats, and conferences to empower female entrepreneurs at every stage of their journey.

Our founder

Lisa Jones, a multi-million-dollar brand owner, created SHE-com to support the rapidly growing wave of female-led ecommerce businesses across Australia. Seeing their potential and the lack of tailored resources, Lisa built a space to empower these women to succeed.

What we offer

SHE-com supports start-ups, scale-ups, and multi-million-dollar businesses with mentoring, training, awards, networking, live events, and curated tools. We provide the resources they need to focus on scaling and thriving in their industries.

Our community

By 2025, our community will connect over 75,000 female founders who collectively generate hundreds of millions of dollars in revenue, solidifying SHE-com as Australia’s leading network for women in ecommerce.

Success Coach

Full-Time

Remote (Australia-based preferred)

About the role

We are looking for an enthusiastic Success Coach to join our team and become the ultimate support partner for our members. You will play a critical role in helping women win in their first month inside our programs, setting them up for long-term success, and ensuring they feel supported every step of the way.

As a Success Coach, you will:

• Welcome new members into our coaching programs and guide them through their first month
• Answer member questions, resolve challenges, and provide thoughtful feedback
• Manage our member community chat groups, fostering connection and positivity
• Help troubleshoot payment issues and ensure smooth membership access
• Celebrate member wins and help them stay motivated on their journey
• Collaborate with our coaching and operations team to flag trends, feedback, and opportunities to improve member experience

Who you are

You are:

• Passionate about supporting women in business and genuinely care about their success
• An excellent communicator, both in writing and on video or calls
• Organised and proactive, with strong problem-solving skills
• Comfortable managing multiple conversations and tasks at once
• Positive, energetic, and able to motivate and uplift others
• Experienced in customer service, coaching, or community management
• Experienced in ecommerce, either by working for an online brand or running your own. You understand the challenges, language, and pace of ecommerce and can speak with empathy and authority.
• Be part of an inspiring team of women who are passionate about changing lives
• Work in a flexible, remote-first environment
• Access to SHE-com’s programs and resources for your own growth
• Make a meaningful impact in the lives of hundreds of women entrepreneurs

SHE-com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees .