Ecommerce coach

SHE-com Pty; Gold Coast City; Hybrid; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Flexible work options

Supportive team

Access to programs

Real impact

Job summary

SHE-com is seeking an energetic Ecommerce Coach to support our community of women founders. You’ll welcome new members, guide them through the first 30 days, host calls, and answer questions in our group forums with warmth and clarity.

This role offers flexible work options—remote or hybrid—from the Gold Coast region, with AUS-based preference. If you love helping women succeed in online retail, join our thriving, supportive team.

Qualifications

• Ecommerce experience is essential; understands the industry.
• Coaching or customer experience is a bonus.
• You must be organised and proactive.
• Strong written and verbal communication is critical.
• You must love supporting women and watching them succeed.

Responsibilities

• Welcoming new members and guiding them through their first 30 days.
• Hosting calls and supporting via our community groups.
• Spotting trends, challenges, and opportunities to elevate the member experience.
• Helping with payment access questions and onboarding.
• Collaborating with our coaching and ops team to keep members engaged.

Skills

Ecommerce experience

Coaching aptitude

Customer support

Verbal communication

Written communication

Organised

Proactive

Job description

Are you ready to join our coaching team?

SHE-com is the world’s fastest growing community for female ecommerce brand owners. We are on a mission to empower women to launch, grow, and scale their online brands with confidence, clarity, and a lot of fun along the way. We simplify the complexities of online business with practical strategies, expert coaching, and a vibrant, supportive community.

SHE-com

An Australian-based community headquartered on the Gold Coast, designed by and for women in ecommerce. We provide coaching programs, events, retreats, and conferences to empower female entrepreneurs at every stage of their journey.

Our founder

Lisa Jones, a multi-million-dollar brand owner, created SHE-com to support the rapidly growing wave of female-led ecommerce businesses across Australia. Seeing their potential and the lack of tailored resources, Lisa built a space to empower these women to succeed.

What we offer

SHE-com supports start-ups, scale-ups, and multi-million-dollar businesses with mentoring, training, awards, networking, live events, and curated tools. We provide the resources they need to focus on scaling and thriving in their industries.

Our community

By 2025, our community will connect over 75,000 female founders who collectively generate hundreds of millions of dollars in revenue, solidifying SHE-com as Australia’s leading network for women in ecommerce.

SHE-com

An Australian-based community headquartered on the Gold Coast, designed by and for women in ecommerce. We provide coaching programs, events, retreats, and conferences to empower female entrepreneurs at every stage of their journey.

Our founder

Lisa Jones, a multi-million-dollar brand owner, created SHE-com to support the rapidly growing wave of female-led ecommerce businesses across Australia. Seeing their potential and the lack of tailored resources, Lisa built a space to empower these women to succeed.

What we offer

SHE-com supports start-ups, scale-ups, and multi-million-dollar businesses with mentoring, training, awards, networking, live events, and curated tools. We provide the resources they need to focus on scaling and thriving in their industries.

Our community

By 2025, our community will connect over 75,000 female founders who collectively generate hundreds of millions of dollars in revenue, solidifying SHE-com as Australia’s leading network for women in ecommerce.

Ecommerce Coach

Part-Time or Full-Time

Remote (AUS-based preferred) or hybrid from Burleigh office

SHE-com is the fastest growing community for women in ecommerce, and we’re on the hunt for a vibrant, switched-on, ecommerce pro who loves helping women win in business. We’re not after a mindset coach. We’re after someone who has lived e-com and can guide our members with warmth, energy, and serious know-how.
This is not a background role. This is a front-facing, high-energy, people-loving gig. You’ll be the first face and voice our new members meet inside our programs and the go-to support for their journey forward.

You’ll thrive in this role if you:

• Have deep ecommerce experience, either running your own brand or managing the growth of one
• Are confident coaching or supporting others, even if not formally trained as a coach
• Light up on camera and in conversation. You’re warm, clear, and people feel better after speaking with you
• Know how to guide, troubleshoot, and celebrate wins
• Are friendly, funny, kind, and clear in your communication
• Understand the rhythm of online retail and can speak ecom fluently
• Have deep ecommerce experience, either running your own brand or managing the growth of one
• Are confident coaching or supporting others, even if not formally trained as a coach
• Light up on camera and in conversation. You’re warm, clear, and people feel better after speaking with you
• Know how to guide, troubleshoot, and celebrate wins
• Are friendly, funny, kind, and clear in your communication
• Understand the rhythm of online retail and can speak ecom fluently

Here’s what the role includes:

• Welcoming new members into our programs and guiding them through their first 30 days
• Hosting calls, answering questions, and supporting via our community groups
• Spotting trends, challenges, and opportunities to elevate the member experience
• Helping with payment access questions and ensuring smooth onboarding
• Collaborating with our coaching and ops team to ensure members stay engaged and empowered
• Welcoming new members into our programs and guiding them through their first 30 days
• Hosting calls, answering questions, and supporting via our community groups
• Spotting trends, challenges, and opportunities to elevate the member experience
• Helping with payment access questions and ensuring smooth onboarding
• Collaborating with our coaching and ops team to ensure members stay engaged and empowered

The essentials:

• Ecommerce experience is not optional. This role needs someone who gets the industry
• Coaching or customer experience is a bonus
• You must be organised and proactive. This is not a passive support role
• Strong written and verbal communication is critical
• You must love supporting women and watching them succeed
• E-commerce experience is not optional. This role needs someone who gets the industry
• Coaching or customer experience is a bonus
• You must be organised and proactive. This is not a passive support role
• Strong written and verbal communication is critical
• You must love supporting women and watching them succeed

What’s in it for you:

• Flexible work options, remote or hybrid
• A beautiful team of smart, kind, driven women
• Access to all SHE-com programs to grow your own ecom brilliance
• Real impact. You’ll directly support hundreds of female founders who are chasing their dreams
• Flexible work options, remote or hybrid
• A beautiful team of smart, kind, driven women
• Access to all SHE-com programs to grow your own ecom brilliance
• Real impact. You’ll directly support hundreds of female founders who are chasing their dreams