Student Support Officer

Jbs Australia; Ipswich City; On-site; AUD 55,000 - 75,000; Full time

Job summary

JBS English Academy in Riverview, QLD seeks a Student Support Officer to assist international students from arrival through wellbeing and success. You will help connect students to internal and external supports and ensure compliance with international education requirements.

The role blends welfare, administration, engagement activities and compliance support, offering a dynamic environment. Experience in student services and CRICOS/ESOS familiarity are valued.

Qualifications

• Experience in student services, international education, ELICOS, RTO, or similar customer-focused environment.
• Strong communication and relationship-building skills.
• Ability to engage with students primarily in English.
• Excellent administration and record management with attention to detail.
• Experience using systems such as aXcelerate, PRISMS, SharePoint and MS Office.
• Understanding of student welfare, privacy and escalation practices.
• Knowledge of CRICOS, ESOS and National Code requirements.
• Ability to manage competing priorities while maintaining a high standard of service.

Responsibilities

• Provide front-line support and guidance to international students.
• Help students access internal and external support services, building confidence and independence.
• Coordinate orientation and onboarding activities for new students.
• Organise student events, excursions, graduations, and wellbeing initiatives.
• Monitor attendance and course progress, support intervention for at-risk students.
• Maintain accurate student records in aXcelerate, SharePoint and other systems.
• Prepare student correspondence and documentation.
• Support CRICOS, ESOS and National Code compliance requirements.
• Assist with lifecycle administration including leave, medical certificates, transfers and completions.
• Contribute to a safe, welcoming, and inclusive learning environment.

Skills

Student services

Communication

Administration

Education

Student Services / Education Support qualification

Counselling Certificate IV

Mental Health First Aid

Tools

aXcelerate

PRISMS

SharePoint

MS Office

Job description

JBS English Academy | Riverview, QLD

At JBS Australia, we're committed to investing in people, creating opportunities, and supporting success. As part of this commitment, the JBS English Academy plays an important role in preparing international students for employment and life in Australia through high-quality English language education and support.

We are currently seeking an enthusiastic and student-focused Student Support Officer to join our growing English Academy team in Riverview.

About the Role

As the Student Support Officer, you'll be a key point of contact for international students throughout their journey with the Academy. From welcoming students on arrival to supporting their wellbeing, engagement and success, you'll help create a positive and supportive learning environment while ensuring compliance with international education requirements.

This is a diverse and rewarding role that combines student welfare, administration, engagement activities and compliance support.

What You'll Be Doing

• Providing front-line support and guidance to international students
• Assisting students to access internal and external support services while building their confidence and independence
• Coordinating orientation and onboarding activities for new students
• Organising student events, excursions, graduations and wellbeing initiatives
• Monitoring attendance and course progress records and supporting intervention processes for at-risk students
• Maintaining accurate student records within aXcelerate, SharePoint and other approved systems
• Preparing student correspondence and documentation
• Supporting CRICOS, ESOS and National Code compliance requirements
• Assisting with student lifecycle administration, including leave requests, medical certificates, transfers and course completions
• Contributing to a safe, welcoming and culturally inclusive learning environment

What We're Looking For

You will be a personable and organised professional who enjoys working with people from diverse cultural backgrounds and has a genuine passion for supporting student success.

Ideally, you will bring:

• Experience in student services, international education, ELICOS, RTO, community services or a similar customer-focused environment
• Strong communication and relationship-building skills
• The ability to engage confidently with students primarily in English
• Excellent administration and record management skills with strong attention to detail
• Experience using systems such as aXcelerate, PRISMS, SharePoint and Microsoft Office (desirable)
• An understanding of student welfare, privacy and appropriate escalation practices
• Knowledge of CRICOS, ESOS and National Code requirements, or the ability to quickly develop this knowledge
• The ability to manage competing priorities while maintaining a high standard of service

Qualifications

The following would be highly regarded:

• Qualification in Student Services, Education Support, Administration, Community Services or a related field
• Certificate IV in Counselling, Mental Health or similar student welfare training
• Mental Health First Aid and/or First Aid certification
• Previous experience supporting international students or working within an English language academy

Why Join JBS?

At JBS Australia, our people are at the heart of everything we do. Joining the JBS English Academy offers the opportunity to:

• Make a genuine difference in the lives of international students
• Be part of an inclusive and supportive team environment
• Work in a growing education environment connected to one of Australia's leading employers
• Contribute to meaningful student wellbeing, engagement and success outcomes
• Access ongoing learning and development opportunities

JBS Australia is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and students.