Student Support Coordinator

CEA CAPA Education Abroad; Sydney; In loco; AUD 70.000 - 90.000; Tempo pieno

Descrizione del lavoro

CEA CAPA Sydney is seeking a Student Support Coordinator to deliver high‑quality services to American college students studying at the Sydney Centre. You will manage housing, events, welfare, health and safety, and crisis response.

This active role requires regular engagement with students, staff, university partners, accommodation providers and external suppliers to create a welcoming, safe and supportive study abroad experience.

Competenze

• Bachelor's Degree or equivalent experience.
• Excellent customer service and passion for working with university students.
• Strong interpersonal, communication and relationship-building skills.
• Experience coordinating events, activities or group programs.
• Strong organizational and time management skills with attention to detail.
• Ability to manage competing priorities and work under pressure.
• Demonstrated problem-solving and critical-thinking skills.
• Ability to work independently while contributing to a team.
• Strong digital literacy, including Microsoft Office and database systems.
• Legal right to work in Australia.

Mansioni

• Support Student Support Director with housing allocations and entries into StarRez.
• Coordinate and deliver student activities, cultural events, excursions, educational visits and social programs.
• Assist with student arrivals, departures, orientation programs, and welcome events.
• Engage with students during evenings and weekends to promote Australian culture.
• Provide high-quality student support and advising for a rewarding study abroad experience.
• Respond to welfare concerns, disciplinary matters and crisis situations.
• Conduct welfare check-ins and maintain regular contact with students.
• Serve as first point of contact for students, visitors and partners at the Sydney Centre.
• Create program calendars, itineraries and activity schedules.
• Collaborate with Academic and Internship teams to support delivery.
• Participate in emergency phone rotation and provide student emergencies support.

Conoscenze

Customer service

Interpersonal skills

Event coordination

Time management

Problem solving

Independent work

Team collaboration

Digital literacy

Legal right to work in Australia

Formazione

Bachelor's Degree or equivalent

Strumenti

Microsoft Office

Database systems

Descrizione del lavoro

About CEA CAPA

At CEA CAPA, we believe studying and interning abroad is a transformative experience. By immersing themselves in new cultures, our students gain valuable skills and perspectives that shape their futures.

We’re proud to be a recognized sector leader, known for our delivery of impactful academic, professional and cultural experiences. This is achieved through our dedicated global team who provide comprehensive guidance, instruction, support and resources to maximize the benefit of our students’ time abroad.

A sense of belonging is central to CEA CAPA’s mission. We foster a work environment that values diversity and is free from bias. Our hiring practices are based on professional qualifications, skills and competence.

With a footprint that spans 53 cities in 20 countries across Europe, Latin America and Australia our 450 strong global workforce deliver exceptional cultural experiences abroad to over 7,000 students per year.

Position Summary

As the Student Support Coordinator, you will play a key role in delivering high-quality student support services for American college and university students studying at the CEA CAPA Sydney Centre. Reporting to the Student Support Director, you will provide day-to-day support across events management and activities, student welfare, reception operations, health and safety, housing, and crisis response. This is a highly active and student-facing role requiring regular engagement with students, staff, university partners, accommodation providers, and external suppliers. You will be a visible presence within the Centre, helping to create a welcoming, safe and supportive environment while contributing to an exceptional student experience.

Responsibilities

• Support Student Support Director with housing allocations and entries into StarRez
• Coordinate and deliver student activities, cultural events, excursions, educational visits and social programs
• Assist with student arrivals, departures, orientation programs, and welcome events
• Actively participate in evening and weekend activities, helping students engage with Australian culture and the local community
• Provide high-quality student support and advising to help students have a positive and rewarding study abroad experience
• Support the Director in responding to student welfare concerns, disciplinary matters and crisis situations
• Conduct student welfare check‑ins and maintain regular contact with students throughout their program
• Serve as a welcoming and approachable first point of contact for students, visitors and partners attending the Sydney Centre
• Create program calendars, activity schedules and detailed itineraries
• Work collaboratively with Student Support, Academic and Internship teams to support overall program delivery
• Participate in CEA CAPA's emergency phone rotation, providing emergency support to students when required

Qualifications

• Bachelor's Degree or equivalent experience
• Excellent customer service skills and a genuine passion for working with university students
• Strong interpersonal, communication and relationship-building skills
• Experience coordinating events, activities or group programs
• Strong organizational and time management skills with excellent attention to detail
• Ability to manage competing priorities and respond effectively under pressure
• Demonstrated problem‑solving and critical‑thinking skills
• Ability to work independently while contributing positively to a collaborative team environment
• Strong digital literacy, including Microsoft Office and database systems
• Legal right to work in Australia

NB. This profile is intended to provide an overview of the key responsibilities and qualifications for the position. It is not exhaustive, and the role holder may be required to perform additional tasks and duties as directed by leadership. Consequently, CEA CAPA reserves the right to modify this role profile at any time in accordance with evolving business needs and local legislation.