Receptionist (6 month contract with the possibility to extend!)

Gradability; Sydney; On-site; AUD 34,000 - 44,000; Full time

Benefits offered by this job

Central city location

Online learning courses

Diversity and inclusion culture

Job summary

Gradability in Sydney is hiring a Receptionist on a 6 month contract with the possibility to extend. You will be the first point of contact for students and visitors, delivering memorable customer experiences both in person and on the phone.

The role requires friendly, outgoing personality, strong English communication, and the ability to work autonomously or in a team. Monday to Friday 9am–5:30pm in a central city location with a supportive culture.

Qualifications

• Fluent verbal and written English
• Outgoing and friendly demeanor
• Calm, solutions-focused approach to customer queries
• Ability to work independently and in a team
• Strong customer service skills

Responsibilities

• Serve as the first point of contact for students, staff and visitors in person, on the phone and via email
• Provide general administration and office support to students and trainers
• Assist and support trainers in class preparation and setup
• Handle enquiries, data entry and basic IT support when classes are in session
• Maintain facilities meeting regulatory and contractual requirements and foster a welcoming environment
• Work Monday to Friday, 9am–5.30pm, in a central city location

Skills

Customer service

Communication

Teamwork

Initiative

Time management

Job description

Receptionist (6 month contract with the possibility to extend!)

Gradability is Australia’s largest dedicated graduate employability specialist. Our whole focus is on boosting the employability and employment outcomes for domestic and international graduates.

At Gradability, we believe in a world where every graduate has the skills and opportunity to pursue the career of their choice. We are focused on changing the employment landscape for graduates and have a relentless commitment to providing an employability edge through learning and industry connections.

What we do

Our purpose, more than ever, is to revolutionise graduate employability and we do this by offering targeted programs to both domestic and international students.

Since 2008, we have helped over 35,000 graduates start their professional careers in Australia, primarily though our Professional Year Programs (offered under the Performance Education brand) whilst continually supporting students through our various partnerships with universities and higher education providers.

We partner with over 11,500 Host Companies, allowing our dedicated Placements Team to find the right internship for our students, on time, every time. And it shows with over 40% of our students being offered a job directly from their internship.

What we offer you

Be part of a highly supportive work culture.

Central city location

Contribute to our growing business with great career opportunities

We’re Australian owned and proud of it!

You will make a positive contribution to the lives of students each day

Access to learning and personal development courses online

Be a part of a company that values diversity and inclusion to its highest regard, we truly believe every background adds to our innovative approach

We work hard and ensure we celebrate all our achievements along the way (we enjoy one another’s company!)

What you offer us

As the faceof Gradability in Sydney and a key member of the operations team, youwill be the first personour studentsmeet. As such, you understand the importance of first impressions and receive satisfaction from delivering memorable customer experiences in person and when answering calls. In addition, you will provide administration and office support to Students and Trainers.

You are outgoing, friendly, helpful, and exceptional at delivering memorable customer service experiences

Enjoy working on your own and in a team

Have a calm and solutions-focused approach to solving customer queries and resolving potential conflict

Fluent verbal and written English language skills

Patience and sensitivity when dealing with cultural differences

Ability to use initiative, pro-activity and decision making in line with therole

Assist and support Trainers in the preparation of quality and effective teaching and learning programs

Ensure facilities meet regulatory requirements, contractual requirements and are spaces where people enjoy themselves

Handle face to face, email, and call enquiries from students

Provide general administration and project support; including (but not limited to) data entry

Provide in-class IT support when classes are in session

Please Note:This position is a 6-month temporary contract (with a potential to extend!) working Monday - Friday 9am - 5.30pm starting ASAP.