Student Success Navigator

Melbourne Polytechnic; Melbourne; On-site; AUD 75,000 - 101,000; Full time

Job summary

Melbourne Polytechnic is seeking a Student Success Officer to support students at risk of disengagement through proactive outreach, case management and early intervention to improve retention, progression and completion.

Reporting to the Senior Executive Officer, Education Strategy, Policy Planning & Improvement, you will coordinate referrals, develop student support plans and monitor outcomes to strengthen engagement and participation across multiple campuses.

Qualifications

• Experience supporting students or clients with complex barriers to participation.
• Proven case management skills: assessing needs, developing plans, coordinating interventions.
• Knowledge of student support services, referral pathways, and engagement strategies.

Responsibilities

• Proactively identify students at risk using data indicators to coordinate outreach and early intervention.
• Provide case management: assess needs, develop and monitor support plans, adjust interventions.
• Coordinate referrals to internal and external support services for wellbeing, housing, financial aid and more.
• Deliver engagement activities, orientation and transition support to strengthen belonging.
• Collaborate with directors, educators and external providers to identify required assistance.

Skills

Case management

Student support

Communication skills

Data interpretation

Trauma-informed approach

Interpersonal skills

Education

Relevant qualifications or equivalent experience

Job description

Melbourne Polytechnic is seeking a Student Success Officer to support students at risk of disengagement through proactive outreach, case management and early intervention to improve retention, progression and completion.

Reporting to the Senior Executive Officer, Education Strategy, Policy Planning & Improvement, you will coordinate referrals, develop student support plans and monitor outcomes to strengthen engagement and participation across multiple campuses.