Student Success Coach: Belonging & Engagement

Chisholm Institute; Greater Dandenong; Presencial; AUD 72.000 - 88.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Inclusive work culture

Professional development

Networking opportunities

State-of-the-art facilities

Free on-site parking

Employee assistance program

Descripción de la vacante

Chisholm Institute is seeking a proactive Student Success Officer to support students across campuses, focusing on transition, belonging, engagement and retention. You will deliver coaching, outreach, workshops and events, helping students access services and opportunities to thrive.

Collaborating with teaching areas and Student Support teams, you will coordinate initiatives to improve outcomes and build partnerships that respond to student needs across multiple campuses.

Formación

• Experience in student services, education, community engagement, wellbeing, customer service, or a related field.
• Strong interpersonal and relationship-building skills, with the ability to engage effectively with diverse student groups.
• Experience delivering workshops, presentations, coaching, or support programs.
• Excellent organisational skills and the ability to coordinate multiple initiatives and stakeholders simultaneously.
• Strong written and verbal communication skills.
• The ability to identify student needs and provide practical, student-centred support.
• Confidence using communication and data management systems

Responsabilidades

• Coordinate and deliver student success, engagement, retention, and transition programs and activities.
• Provide one-on-one Success Coaching to support students in achieving their study goals.
• Conduct proactive outreach to engage students who may be at risk of disengagement.
• Deliver workshops, presentations, student events, and engagement activities.
• Build strong partnerships with teaching departments and internal stakeholders to identify and respond to student needs.
• Coordinate communications and promotional activities relating to student services and programs.
• Monitor participation, engagement, and program outcomes, providing reports and insights to support continuous improvement.
• Support student leadership and engagement initiatives that foster belonging and community connection.

Conocimientos

Student services

Interpersonal skills

Workshops & coaching

Organization

Communication skills

Student needs assessment

Data management systems

Educación

Relevant qualification in education services or equivalent

Descripción del empleo

Chisholm Institute is seeking a proactive Student Success Officer to support students across campuses, focusing on transition, belonging, engagement and retention. You will deliver coaching, outreach, workshops and events, helping students access services and opportunities to thrive.

Collaborating with teaching areas and Student Support teams, you will coordinate initiatives to improve outcomes and build partnerships that respond to student needs across multiple campuses.