Student Success Officer

Chisholm Institute; Greater Dandenong; On-site; AUD 72,000 - 88,000; Full time

Benefits offered by this job

Inclusive work culture

Professional development

Networking opportunities

State-of-the-art facilities

Free on-site parking

Employee assistance program

Job summary

Chisholm Institute is seeking a proactive Student Success Officer to support students across campuses, focusing on transition, belonging, engagement and retention. You will deliver coaching, outreach, workshops and events, helping students access services and opportunities to thrive.

Collaborating with teaching areas and Student Support teams, you will coordinate initiatives to improve outcomes and build partnerships that respond to student needs across multiple campuses.

Qualifications

• Experience in student services, education, community engagement, wellbeing, customer service, or a related field.
• Strong interpersonal and relationship-building skills, with the ability to engage effectively with diverse student groups.
• Experience delivering workshops, presentations, coaching, or support programs.
• Excellent organisational skills and the ability to coordinate multiple initiatives and stakeholders simultaneously.
• Strong written and verbal communication skills.
• The ability to identify student needs and provide practical, student-centred support.
• Confidence using communication and data management systems

Responsibilities

• Coordinate and deliver student success, engagement, retention, and transition programs and activities.
• Provide one-on-one Success Coaching to support students in achieving their study goals.
• Conduct proactive outreach to engage students who may be at risk of disengagement.
• Deliver workshops, presentations, student events, and engagement activities.
• Build strong partnerships with teaching departments and internal stakeholders to identify and respond to student needs.
• Coordinate communications and promotional activities relating to student services and programs.
• Monitor participation, engagement, and program outcomes, providing reports and insights to support continuous improvement.
• Support student leadership and engagement initiatives that foster belonging and community connection.

Skills

Student services

Interpersonal skills

Workshops & coaching

Organization

Communication skills

Student needs assessment

Data management systems

Education

Relevant qualification in education services or equivalent

Job description

1.0 fte, full time, fixed term position until 31/12/2029

Chisholm is seeking a proactive and student-focused Student Success Officer to play a key role in supporting student engagement, belonging, retention, and course completion. Full time, fixed term position until 31 December 2029.

This is an exciting opportunity to make a meaningful difference in students' educational journeys while contributing to innovative initiatives that strengthen student success across the Institute.

BELONGING & INCLUSION

Chisholm is resolutely diverse. We celebrate our peoples unique contributions to achieving our ambition to transform lives through relevant and responsive high-quality education. Chisholms culture of Belonging & Inclusion strives to promote a self-regulating culture that enhances the experiences of our employees, students and communities.

ABOUT THE ROLE

As a Student Success Officer, you will support students through every stage of their learning journey, with a particular focus on transition, engagement, belonging, and retention. You will deliver direct support through success coaching, proactive outreach, workshops, presentations, and events, helping students access the services and opportunities they need to thrive.

You will also work closely with teaching areas, Student Support teams, and internal stakeholders to coordinate and deliver initiatives that improve student outcomes across multiple campuses.

Your key responsibilities include:

• Coordinate and deliver student success, engagement, retention, and transition programs and activities.
• Provide one-on-one Success Coaching to support students in achieving their study goals.
• Conduct proactive outreach to engage students who may be at risk of disengagement.
• Deliver workshops, presentations, student events, and engagement activities.
• Build strong partnerships with teaching departments and internal stakeholders to identify and respond to student needs.
• Coordinate communications and promotional activities relating to student services and programs.
• Monitor participation, engagement, and program outcomes, providing reports and insights to support continuous improvement.
• Support student leadership and engagement initiatives that foster belonging and community connection.

ABOUT YOU

You are a highly motivated individual with-

• 1.0 fte, full time, fixed term position until 31/12/2029
• Salary: $80,331 p.a. Plus Superannuation
• Location: Dandenong

Experience and skills

• Experience in student services, education, community engagement, wellbeing, customer service, or a related field.
• Strong interpersonal and relationship-building skills, with the ability to engage effectively with diverse student groups.
• Experience delivering workshops, presentations, coaching, or support programs.
• Excellent organisational skills and the ability to coordinate multiple initiatives and stakeholders simultaneously.
• Strong written and verbal communication skills.
• The ability to identify student needs and provide practical, student-centred support.
• Confidence using communication and data management systems

Qualifications required for the role:

• A relevant qualification in education related services and/or extensive experience in a relevant role, including Program design, Community Services, or Education

ABOUT US

Chisholm is one of the largest vocational training providers in the state with a team of over 1,400 dedicated staff supporting 41,000 students who choose to study at Chisholm and training at our modern campuses across Melbourne’s southeast and online. We partner with governments, educational institutes, and businesses worldwide, sharing our expertise in vocational education.

We offer over 400 courses that include nationally accredited pathways from secondary school programs and short courses, through to certificates, diplomas, and degrees.

At Chisholm, we embrace differences in gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation. We know that diversity and inclusion help us to attract, recruit, engage and retain a team of talented people.

To learn more about Chisholm click here !

WHAT WE OFFER

• An Inclusive work culture - Chisholm is resolutely diverse. We celebrate our peoples unique contributions to achieving our ambition to transform lives through relevant and responsive high-quality education.
• Professional Development - continue to grow your career as you nurture your students
• Networking Opportunities with Industry Partners
• State of the art facilities on our campuses
• Free on-site parking as well as locations close to public transport
• Free Employee Assistance Program - get the support you want. Its confidential.

Let us know if you require any adjustments to the recruitment process so we can support you to present your best self by emailing us at [e-mail].

Applications for this position close at 6pm, Friday, 6 November 2026

Chisholm Institute reserves the right to withdraw an advertised position at any stage.

If you have any questions regarding the position or require further information, please contact Alice Curtis, Team Leader- Student Success and Employability at [e-mail].

Find out more about us by visiting us on our Website and social media sites.