Student Success & Administration Lead (Hybrid)

Fusion Training Solutions; Merimbula; Hybrid; AUD 60,000 - 75,000; Full time

Job summary

Fusion Training Solutions in Merimbula, NSW, is seeking a Student Coordination Officer to drive great student outcomes and support learners, trainers and employers. The role emphasises accurate recordkeeping, timely administration and clear communication within a growing RTO network.

You will work with a collaborative operations team, delivering responsive learner services, coordinating administrative tasks and helping maintain compliance with organisational procedures.

Qualifications

• Experience in administration, student support, customer service or a related role.
• Strong organisational skills and a high level of attention to detail.
• Empathy, sound judgement and a responsive approach to supporting others.
• Clear written and verbal communication skills. Someone that is happy to pick up the phone and work with all stakeholders.
• Demonstrated ability to maintain accurate records and manage competing priorities.
• Reliable follow-through and the ability to work independently and collaboratively.
• Experience within an RTO, vocational education or training environment would be advantageous.

Responsibilities

• Driving and supporting student progress.
• Supporting trainers with planned and just in time problem solving to ensure quality student outcomes.
• Provide responsive and professional support to learners, trainers, supervisors and employers.
• Maintain accurate student, training and administrative records in line with organisational procedures and compliance requirements.
• Coordinate administrative activities that support the delivery of high-quality and timely training programs.
• Respond to enquiries, resolve routine issues and escal...
• Monitor actions and follow up consistently to ensure tasks are completed within required timeframes.
• Communicate clearly and empathetically with a diverse range of stakeholders.
• Contribute to continuous improvement of administrative processes and learner support services.

Skills

Administration

Customer service

Student support

Attention to detail

Communication skills

Job description

Fusion Training Solutions in Merimbula, NSW, is seeking a Student Coordination Officer to drive great student outcomes and support learners, trainers and employers. The role emphasises accurate recordkeeping, timely administration and clear communication within a growing RTO network.

You will work with a collaborative operations team, delivering responsive learner services, coordinating administrative tasks and helping maintain compliance with organisational procedures.