Student Services Administrator

Uniglobalcareers; City of Brisbane; Hybrid; AUD 60,000 - 75,000; Full time

Job summary

Barrington College is hiring a full-time Student Services Administrator at its Brisbane campus in Queensland, Australia. The role supports both international and domestic students, helping ensure smooth student services operations and high-quality service delivery.

Responsibilities include enrolment processing, PRISMS handling, coordinating orientation, and maintaining confidential student records while liaising with academic departments and external partners.

Qualifications

• Proven experience in a CRICOS student services or administrative support role.
• Strong organisational and time management skills with the ability to prioritise multiple tasks.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office; experience with student databases.
• Ability to work independently and in a team with high attention to detail.

Responsibilities

• Process enrolments, applications and admissions documentation accurately and on time.
• Provide administrative support to student services staff and trainers.
• Schedule appointments, manage databases, and maintain student records.
• Understand and process applications through PRISMS.
• Provide general administrative and reception support.
• Respond to student enquiries by phone, email and in person.
• Assist with orientation programs and induction events.
• Prepare and maintain administrative records and reports.
• Support the organisation of student services events, workshops and seminars.
• Liaise with academic departments and external organisations to support progression and services.
• Assist with collecting and processing student fees and payment information.
• Maintain confidentiality and handle sensitive student information professionally.

Skills

Student services experience

Organisational skills

Time management

Communication skills

Microsoft Office

Database experience

Customer service

Attention to detail

Teamwork

Problem solving

Education

Administrative or business qualification

Tools

Student information systems

Job description

Australia — International Student Market

822K inbound students (2024) +10%

1. China 168K

2. India 128K

3. Nepal 57K

4. Vietnam 33K

5. Malaysia 26K

3 international branch campuses in Australia

OVERVIEW Barrington College is hiring a full‑time Student Services Administrator based at its Brisbane campus in Queensland, Australia. The role supports both international and domestic students while helping maintain efficient student services operations across the college. This position contributes to student engagement, administrative compliance, and high‑quality service delivery within a diverse educational environment.

Key responsibilities

• Process student enrolments, applications, and admissions documentation accurately and within required timelines
• Provide administrative support to student services staff and trainers
• Schedule appointments, manage databases, and maintain student records
• Understand and process applications through PRISMS
• Provide general administrative and reception support
• Respond to student enquiries regarding enrolment, fees, academic requirements, and college policies by phone, email, and in person
• Assist with the coordination of student orientation programs and induction events
• Prepare and maintain administrative records, reports, and documentation in line with college policies and procedures
• Support the organisation of student services events, workshops, and seminars
• Liaise with academic departments and external organisations to support student progression and services
• Assist with collecting and processing student fees and payment information
• Maintain confidentiality and handle sensitive student information professionally and discreetly

Requirements

• Proven experience in a student services role for a CRICOS provider or in an administrative support role
• Strong organisational and time management skills with the ability to prioritise multiple tasks
• Excellent written and verbal communication skills
• Ability to interact professionally with students, staff, and external stakeholders
• Proficiency in Microsoft Office applications
• Experience using student information systems or databases
• Demonstrated customer service skills and commitment to supporting student needs
• High attention to detail and accuracy in administrative tasks and record keeping
• Ability to work independently and collaboratively within a team environment
• Problem‑solving skills and the ability to manage challenging situations with professionalism and diplomacy
• Relevant administrative or business qualification is desirable but not essential
• Related experience may be considered in place of formal qualifications WHY THIS ROLE MATTERS Student services professionals play an important role in helping students navigate enrolment processes, academic administration, and campus support systems. In an international education setting, accuracy, responsiveness, and strong communication are essential for maintaining compliance and creating a positive student experience. This role supports the college’s commitment to inclusive education, student wellbeing, and effective service delivery.

Bonus: Application advice

• Highlight any experience working with international students, CRICOS providers, or education administration systems
• Include examples of managing competing priorities, maintaining accurate records, or handling confidential information
• Demonstrate familiarity with PRISMS, student databases, or administrative software where relevant
• Use your cover letter to show strong customer service skills and your ability to communicate with diverse stakeholders
• Provide examples of teamwork, problem‑solving, and professional communication in previous roles
• Tailor your resume to emphasise enrolment processing, reception duties, compliance support, and student‑facing administration experience