Student Services Administrator

Barrington College; City of Brisbane; On-site; AUD 60,000 - 80,000; Full time

Job summary

Barrington College in Brisbane is hiring a Student Services Administrator for a full-time role based at the Brisbane QLD 4000 campus. You will support the student experience, process enrolments and manage records to ensure smooth student services operations.

The position requires strong organisational, communication and customer service skills, with proficiency in Microsoft Office and student information systems.

Qualifications

• Proven experience in a student services role, RTO or CRICOS provider or administrative support role.
• Strong organisational and time management skills with the ability to prioritise multiple tasks effectively.
• Excellent written and verbal communication skills with the ability to interact professionally with students, staff and external stakeholders.
• Proficiency in Microsoft Office applications and experience with student information systems or databases.
• Demonstrated customer service excellence with a genuine commitment to supporting student needs.
• Attention to detail and accuracy in administrative tasks and record keeping.
• Ability to work both independently and collaboratively within a team environment.
• Problem-solving skills and the ability to handle challenging situations with diplomacy and professionalism.

Responsibilities

• Process student enrolments, applications and admissions documentation in a timely and accurate manner
• Provide administrative support to student services staff & trainers including scheduling appointments, managing databases and maintaining student records
• Provide general administrative and reception support
• Respond to student enquiries regarding enrolment, fees, academic requirements and college policies via phone, email and in person
• Assist with the coordination of student orientation programs and induction events
• Prepare and maintain accurate administrative records, reports and documentation in compliance with Barrington college policies and procedures
• Support the organisation of student services events, workshops and seminars
• Liaise with academic departments and external organisations to facilitate student support and progression
• Assist with the collection and processing of student fees and payment information
• Maintain confidentiality and handle sensitive student information with professionalism and discretion

Skills

Student services

Organisational skills

Communication

Microsoft Office

Database familiarity

Education

Administrative qualification

Tools

Student information system

Job description

Barrington College is seeking a dedicated Student Services Administrator to join our team in Brisbane. This is a full-time position based at our Brisbane QLD 4000 campus. As Student Services Administrator, you will play a vital role in supporting the student experience and ensuring the smooth operation of our student services functions. This position is essential to our commitment to providing exceptional support to our diverse student body and maintaining the highest standards of service delivery across the college.

Key responsibilities

• Process student enrolments, applications and admissions documentation in a timely and accurate manner
• Provide administrative support to student services staff & trainers including scheduling appointments, managing databases and maintaining student records
• Provide general administrative and reception support
• Respond to student enquiries regarding enrolment, fees, academic requirements and college policies via phone, email and in person
• Assist with the coordination of student orientation programs and induction events
• Prepare and maintain accurate administrative records, reports and documentation in compliance with Barrington college policies and procedures
• Support the organisation of student services events, workshops and seminars
• Liaise with academic departments and external organisations to facilitate student support and progression
• Assist with the collection and processing of student fees and payment information
• Maintain confidentiality and handle sensitive student information with professionalism and discretion

What we’re looking for

• Proven experience in a student services role, RTO or CRICOS provider or administrative support role
• Strong organisational and time management skills with the ability to prioritise multiple tasks effectively
• Excellent written and verbal communication skills with the ability to interact professionally with students, staff and external stakeholders
• Proficiency in Microsoft Office applications and experience with student information systems or databases
• Demonstrated customer service excellence with a genuine commitment to supporting student needs
• Attention to detail and accuracy in administrative tasks and record keeping
• Ability to work both independently and collaboratively within a team environment
• Problem-solving skills and the ability to handle challenging situations with diplomacy and professionalism
• Relevant administrative or business qualification is desirable but not essential; experience in a related field may be considered

What we offer

Barrington College is committed to creating a supportive and inclusive workplace where our staff can thrive. We offer competitive remuneration, professional development opportunities are available to support your career growth, and we foster a collaborative culture that values teamwork and innovation.

About us

Barrington College is a leading educational institution committed to delivering quality tertiary education and professional training to students across Qld and NSW. Our mission is to empower learners through innovative programs, experienced educators and comprehensive student support services. We pride ourselves on fostering an inclusive learning environment where students from diverse backgrounds can succeed and achieve their academic and career aspirations. Our dedicated team is passionate about student success and committed to upholding the highest standards of education and customer service.