Customer Service Coordinator

UniLodge Australia Pty Ltd; Penrith City Council; On-site; AUD 39,000 - 44,000; Part time

Job summary

UniLodge Australia Pty Ltd is seeking a casual Customer Service Coordinator to join our Western Sydney University portfolio team. The role emphasizes delivering a positive resident experience, handling enquiries about residency and wellbeing, and coordinating admin tasks on-site across multiple campuses.

The ideal candidate will be resilient, hands-on, and genuinely enjoy helping residents, with a background in reception or hospitality as a strong grounding for the role.

Qualifications

• Eligibility to work in Australia.
• National Police Check completed within last 3 months.
• Working with Children’s Check - NSW required.

Responsibilities

• Create a friendly environment and deliver a positive resident experience.
• Assist with enquiries related to student residency, studies, and wellbeing.
• Monitor and report concerns related to resident safety and wellbeing; escalate as needed.
• Coordinate and execute administrative duties (mail, filing, etc.).

Skills

Strong written & verbal communication

Good computer skills

Organisational skills

We care attitude

Job description

UniLodge specialise in student accommodation and have been an industry market leader since 1996. The UniLodge Group manages a diverse portfolio of close to 140 properties and hotels with a footprint in every city in mainland Australia and New Zealand. We employ a team of over 1200 people who are dedicated to our vision, “To build inclusive communities for inspired living”.

NEW OPPORTUNITY

We’re seeking a passionate customer focused professional to join our team as a Customer Service Coordinator (CSC), on a casual basis. If you enjoy a role that offers a bit of variety, can be both quiet and busy, and you’re okay to be on your feet, then please read on…

WHO YOU ARE & THE ROLE

There are lots of qualities that we look for in our team, but above all we need people who are resilient, hands on and genuinely enjoy delivering good customer service. We have fun at work but at times we can be run off our feet, welcoming or saying goodbye to our residents. A background in reception or hospitality will provide you with a good grounding for this role. Some of your essential skills will include strong written and verbal communication, good computer skills, organisational skills and a ‘we care’ attitude.

At UniLodge we provide a home away from home for our residents and we aim to hire staff who will champion fostering a safe, secure and healthy living environment for our student residents. You may feel you do not meet all the criteria, but if you are eager to learn the UniLodge way, we still want to hear from you. This may be the first step to a new and exciting career path.

• Creating a friendly environment and delivering a positive resident experience,
• Assist with a range of enquiries related to student residency, studies, general needs, and overall wellbeing,
• Taking the initiative to monitor and report concerns and/or issues relating to resident safety and wellbeing and escalating as needed, and
• Coordinating and execute administrative duties (including incoming and outgoing mail, filing, etc.).

• Eligibility to work in Australia
• National Police Check (completed within last 3 months)
• Working with Childrens Check - NSW

The position is responsible for supporting the Western Sydney University portfolio, with duties extending across multiple campuses, including WSU Hawkesbury, WSU Nirimba, and WSU Campbelltown.

A LITTLE ABOUT US

Across our workforce we have built an enviable culture of trust, engagement, collaboration, and fun.

Our people are the heart of our business, and their contributions are valued and celebrated. We invest in the wellbeing and professional development of our team, offering access to ongoing training and career growth opportunities, performance recognition programs, and tools and resources to support mental health and wellbeing. And because everyone leads unique lives, we offer various leave options including study leave, parental leave entitlements, etc.

UniLodge Living Group is committed to providing a safe, respectful, and inclusive workplace. As part of our recruitment process, candidates are required to declare any history of involvement in gender‑based violence, in line with our commitment to integrity, accountability, and the National Higher Education Code.

UniLodge Australia is part of the UniLodge Living Group. We are proud to be an equal opportunity employer and welcome applications from diverse backgrounds.

We are a 2026 Circle Back Initiative Employer – we commit to respond to every applicant.