Student Operations Lead — Workshops & Makerspaces

University of Melbourne; City of Melbourne; On-site; AUD 87,000 - 100,000; Full time

Benefits offered by this job

17% superannuation

Salary packaging

Health and wellbeing programs

Discounted services

Professional development opportunities

Job summary

The University of Melbourne is seeking a Student Operations Coordinator to oversee student operations across FEIT workshops and makerspaces. You will streamline rostering, inductions and documentation to deliver safe, reliable and inclusive spaces for FEIT students.

You will coordinate day-to-day activities and rosters for Student Operations Officers, act as the operational link within the team, and maintain shift documentation and SOPs.

Qualifications

• Experience delivering reliable, high-quality customer service to diverse users.
• Strong interpersonal, verbal and written communication skills for effective coordination.
• Growth mindset with practical ideas to improve processes and student service experiences.
• Ability to follow procedures in operational settings and escalate issues when needed.
• Familiar with laboratory, workshop or makerspace environments and basic safety practices.
• Experience supporting students or student-focused services in education or research environments.

Responsibilities

• Coordinate day-to-day activities and rosters for Student Operations Officers to ensure coverage and service.
• Act as the operational link, sharing priorities and incidents across the operations team.
• Maintain and improve shift documentation, SOPs and operational reports with service metrics.
• Support scheduling and administration of inductions, workshops and training, including attendance and records.
• Assist with club and event liaison, coordinating makerspace access and supervision for student projects.

Skills

Customer service

Interpersonal skills

Communication

Health & safety

Student support

Job description

The University of Melbourne is seeking a Student Operations Coordinator to oversee student operations across FEIT workshops and makerspaces. You will streamline rostering, inductions and documentation to deliver safe, reliable and inclusive spaces for FEIT students.

You will coordinate day-to-day activities and rosters for Student Operations Officers, act as the operational link within the team, and maintain shift documentation and SOPs.