Student Operations Lead – Makerspaces & Workshops

University-of-Melbourne; City of Melbourne; On-site; AUD 87,000 - 100,000; Full time

Benefits offered by this job

17% superannuation

Salary packaging

Health programs

Professional development

Job summary

The University of Melbourne’s Faculty of Engineering and Information Technology seeks a full-time, fixed-term Coordinator for Student Operations to support hands-on learning across workshops and makerspaces. You will coordinate day-to-day activities, rostering for Student Operations Officers and act as the operational link across the operations team.

Working within FEIT’s Infrastructure Team, you will maintain shift documentation, SOPs and reports, assist with inductions and events, and help

Qualifications

• Experience in customer service delivering reliable, high-quality support to diverse users.
• Strong interpersonal, verbal and written communication skills for effective coordination and information sharing.
• Growth mindset, contributing practical ideas to improve processes, documentation and student service experiences.
• Ability to follow procedures in operational settings, escalating issues and risks appropriately when needed.
• Familiarity with laboratory, workshop or makerspace environments, including basic health and safety practices.
• Experience supporting students or student-focused services, ideally within education or research-intensive organisations.

Responsibilities

• Coordinate day-to-day activities and rosters for Student Operations Officers to ensure consistent coverage and service.
• Act as the operational link, sharing priorities, policy updates, incidents and training needs across the operations team.
• Maintain and improve shift documentation, SOPs and operational reports, capturing service metrics to support continuous improvement.
• Support scheduling and administration of inductions, workshops and training, including attendance and competency records.
• Assist with club and event liaison, coordinating makerspace access and supervision for student projects and activities.

Skills

Customer service

Communication

Process improvement

Safety awareness

Student support

Job description

The University of Melbourne’s Faculty of Engineering and Information Technology seeks a full-time, fixed-term Coordinator for Student Operations to support hands-on learning across workshops and makerspaces. You will coordinate day-to-day activities, rostering for Student Operations Officers and act as the operational link across the operations team.

Working within FEIT’s Infrastructure Team, you will maintain shift documentation, SOPs and reports, assist with inductions and events, and help