Student Operations Coordinator

University-of-Melbourne; City of Melbourne; On-site; AUD 87,000 - 100,000; Full time

Benefits offered by this job

17% superannuation

Salary packaging

Health programs

Professional development

Job summary

The University of Melbourne’s Faculty of Engineering and Information Technology seeks a full-time, fixed-term Coordinator for Student Operations to support hands-on learning across workshops and makerspaces. You will coordinate day-to-day activities, rostering for Student Operations Officers and act as the operational link across the operations team.

Working within FEIT’s Infrastructure Team, you will maintain shift documentation, SOPs and reports, assist with inductions and events, and help

Qualifications

• Experience in customer service delivering reliable, high-quality support to diverse users.
• Strong interpersonal, verbal and written communication skills for effective coordination and information sharing.
• Growth mindset, contributing practical ideas to improve processes, documentation and student service experiences.
• Ability to follow procedures in operational settings, escalating issues and risks appropriately when needed.
• Familiarity with laboratory, workshop or makerspace environments, including basic health and safety practices.
• Experience supporting students or student-focused services, ideally within education or research-intensive organisations.

Responsibilities

• Coordinate day-to-day activities and rosters for Student Operations Officers to ensure consistent coverage and service.
• Act as the operational link, sharing priorities, policy updates, incidents and training needs across the operations team.
• Maintain and improve shift documentation, SOPs and operational reports, capturing service metrics to support continuous improvement.
• Support scheduling and administration of inductions, workshops and training, including attendance and competency records.
• Assist with club and event liaison, coordinating makerspace access and supervision for student projects and activities.

Skills

Customer service

Communication

Process improvement

Safety awareness

Student support

Job description

Role type: Full-time; Fixed term for 2 years. Faculty: Engineering & Information Technology. Salary: UoM 5 - $86,943 - $99,864 p.a. plus 17% super. Central coordinating role across multiple student spaces / enhance hands‑on student experience in workshops and makerspaces / join FEIT’s Infrastructure Team.

Investing in you – 17% superannuation, benefits package including salary packaging, health and wellbeing programs, discounted services, and professional development opportunities.

The University of Melbourne takes pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website.

What you will deliver:

• Coordinate day-to-day activities and rosters for Student Operations Officers to ensure consistent coverage and service.
• Act as the operational link, sharing priorities, policy updates, incidents and training needs across the operations team.
• Maintain and improve shift documentation, SOPs and operational reports, capturing service metrics to support continuous improvement.
• Support scheduling and administration of inductions, workshops and training, including attendance and competency records.
• Assist with club and event liaison, coordinating makerspace access and supervision for student projects and activities.

You may be a great fit if you:

• Bring experience working in customer service environments delivering reliable, high‑quality support to diverse users.
• Demonstrate strong interpersonal, verbal and written communication skills for effective coordination and information sharing.
• Show a growth mindset, contributing practical ideas to improve processes, documentation and student service experiences.
• Offer proven ability to follow procedures in operational settings, escalating issues and risks appropriately when needed.
• Hold familiarity with laboratory, workshop or makerspace environments, including basic health and safety practices.
• Bring experience supporting students or student‑focused services, ideally within education or research‑intensive organisations.

What we offer you!

• Build future financial security with 17% superannuation.
• Supportive flexible work arrangements underpinned by our commitment to inclusion and well‑being.
• Career development opportunities, including access to a range of tailored programs, such as Academic Women in Leadership, and learning platforms including LinkedIn Learning.
• Progressive, considerate leave provisions to empower your work‑life balance and well‑being, including leading parental leave, gender affirmation leave and cultural leave.
• Salary packaging and access to a range of discounted services including Bupa health insurance, and access to unique cultural and recreational benefits such as discounts for the Melbourne Theatre Company.
• Health and well‑being services including a leading Employee Assistance Program.

Your new team

You will join the Faculty of Engineering and Information Technology’s Infrastructure Team, supporting cutting‑edge teaching and research spaces. The Workshop, Makerspaces and Engagement Team enables safe, hands‑on learning through well‑managed workshops, makerspaces and informal student areas. You will collaborate with technical, operational and student‑facing colleagues, contributing to consistently excellent user experiences across FEIT.

Be Yourself

The University of Melbourne is an Equal Opportunity Employer and a child‑safe organisation. The diversity of our community enriches us all, and we are committed to creating an inclusive and fair workplace where everyone is valued, respected, and empowered to succeed. We welcome applicants from all backgrounds, identities, and experiences. Discover more about Diversity and Inclusion at UniMelb. We're committed to a barrier‑free recruitment process and ongoing workplace support, providing adjustments throughout. We warmly encourage applications from people with disabilities. Learn more about how we support an accessible recruitment process.

You must have current valid work rights for Australia. Visa sponsorship is not available for this role. A Working with Children Check is required for all positions.

Aboriginal and Torres Strait Islander Applicants

We aspire to be the University of choice for Indigenous Australians. Visit our Indigenous staff page to learn more about our investment and support for Aboriginal and Torres Strait Islander staff. Indigenous applicants are encouraged to connect with our Indigenous Employment & Development team.