Course Advisor

Australian Institute of Professional Counsellors; City of Melbourne; On-site; AUD 70,000 - 80,000; Full time

Benefits offered by this job

Professional development funding

Performance bonus opportunities

Supportive team environment

Structured onboarding

Job summary

A leading educational institution in Australia is seeking a Course Adviser to support prospective students in understanding course options and enrolment procedures. The role involves engaging with students, maintaining relationships, and achieving enrolment targets while providing exceptional customer service. Ideal candidates will have experience in sales, excellent communication skills, and a passion for education. Opportunities for professional development and performance bonuses are included, promoting an inclusive environment.

Qualifications

• Previous experience in a course adviser or sales role.
• Excellent interpersonal, communication and customer service skills.
• Experience using CRM systems to manage client relationships.

Responsibilities

• Contact prospective students to discuss course options.
• Provide accurate advice on study requirements and enrolment processes.
• Achieve enrolment targets while maintaining high customer service standards.

Skills

Interpersonal skills

Communication skills

Customer service skills

CRM systems knowledge

Job description

The Australian Institute of Professional Counsellors (AIPC) is a leading provider of counselling education in Australia. With over 30 years of expertise, we support students nationwide through flexible, accessible learning and a student‑first approach.

Job Description

Permanent, Full-time

The Course Adviser is responsible for contacting course enquirers, other potential students and graduates to discuss course options and enrolment procedures to maximise enrolments, establishing and maintaining positive relationships to encourage enrolment.

Key responsibilities include:

• Responding to and following up prospective student enquiries within required timeframes, using the Trusted Adviser framework to guide conversations toward enrolment.
• Providing clear, accurate advice on course options, study requirements, and the enrolment process, building positive and supportive relationships with enquirers and applicants.
• Proactively managing and progressing applications, including contacting partially enrolled students to encourage and complete enrolment.
• Achieving KPIs and KPAs (e.g. contact rates and enrolment targets) while maintaining a high standard of customer (student) service.
• Maintaining accurate records and communications by updating databases, preparing correspondence, and contributing to reporting and administrative processes.
• Supporting broader Institute operations by liaising with internal teams, assisting with events, responding to student queries, and complying with policies, procedures, and training requirements.

Qualifications

• Previous experience in a course adviser role or equivalent experience in other sales‑based positions.
• Excellent interpersonal, communication and customer service skills.
• Experience in utilising CRM systems to manage external client relationships an advantage.
• Experience working in the education sector an advantage.
• WWCC employee or willingness to obtain.

Integral to success in this position is your ability to work autonomously and implement planning, communication and organisational skills.

Additional Information

Why Join AIPC?

• Access up to AUD $1,000 annually for professional development (permanent full‑time staff)
• Earn a performance bonus of up to $6,000 per year, subject to meeting OTE targets.
• Make a real impact in the lives of future counsellors
• Supportive team environment with structured onboarding
• Work for a trusted education provider with a national presence

Questions about your identity help us appreciate the diversity of individuals looking to work with us, ensuring we are attracting applications from people with identities and perspectives that are as diverse as our students.

We are an equal opportunity employer. As part of our commitment to equity, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment.