Student Housing Success Coordinator

UOW; Wollongong City Council; Hybrid; AUD 97.000 - 120.000; Vollzeit

Benefits dieser Stelle

Competitive salary

35-hour full-time work week

Generous leave entitlements

Purchased leave options

Professional development and career 机会

Zusammenfassung

University of Wollongong (UOW) is seeking a Student Housing Support Coordinator to help students access safe, affordable accommodation and lead housing initiatives. You will join Student Residences, delivering housing advice, coordinating services, and strengthening partnerships with providers to enhance the student experience.

The role involves working across metropolitan and regional campuses, analyzing trends, and supporting students through challenging times with a focus on accessibility and

Qualifikationen

• Strong communication and stakeholder engagement skills with the ability to build effective relationships and prepare high-quality reports.
• Demonstrated experience providing exceptional customer service and support, particularly in complex or sensitive situations.
• Experience supporting people experiencing housing distress and working effectively with culturally diverse communities.

Aufgaben

• Provide specialist housing advice, case coordination and referrals for students experiencing accommodation challenges.
• Lead and coordinate student housing support services across metropolitan and regional campuses.
• Manage and enhance accommodation support programs including StudyStays, emergency accommodation services and airport transfers.
• Build and maintain strong relationships with accommodation providers, community organisations and other key stakeholders.
• Analyse accommodation trends and student needs to inform service improvements and strategic planning.

Kenntnisse

Communication

Stakeholder engagement

Customer service

Housing support experience

Ausbildung

Property services / property management degree or diploma

Jobbeschreibung

University of Wollongong (UOW) is seeking a Student Housing Support Coordinator to help students access safe, affordable accommodation and lead housing initiatives. You will join Student Residences, delivering housing advice, coordinating services, and strengthening partnerships with providers to enhance the student experience.

The role involves working across metropolitan and regional campuses, analyzing trends, and supporting students through challenging times with a focus on accessibility and