Student Housing Support Coordinator

UOW; Wollongong City Council; Hybrid; AUD 97,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

35-hour full-time work week

Generous leave entitlements

Purchased leave options

Professional development and career 机会

Job summary

University of Wollongong (UOW) is seeking a Student Housing Support Coordinator to help students access safe, affordable accommodation and lead housing initiatives. You will join Student Residences, delivering housing advice, coordinating services, and strengthening partnerships with providers to enhance the student experience.

The role involves working across metropolitan and regional campuses, analyzing trends, and supporting students through challenging times with a focus on accessibility and

Qualifications

• Strong communication and stakeholder engagement skills with the ability to build effective relationships and prepare high-quality reports.
• Demonstrated experience providing exceptional customer service and support, particularly in complex or sensitive situations.
• Experience supporting people experiencing housing distress and working effectively with culturally diverse communities.

Responsibilities

• Provide specialist housing advice, case coordination and referrals for students experiencing accommodation challenges.
• Lead and coordinate student housing support services across metropolitan and regional campuses.
• Manage and enhance accommodation support programs including StudyStays, emergency accommodation services and airport transfers.
• Build and maintain strong relationships with accommodation providers, community organisations and other key stakeholders.
• Analyse accommodation trends and student needs to inform service improvements and strategic planning.

Skills

Communication

Stakeholder engagement

Customer service

Housing support experience

Education

Property services / property management degree or diploma

Job description

Make an impact at the University of Wollongong (UOW) - a purpose-driven institution ranked in the top 1% of universities globally.

About the Role

The Student Housing Support Coordinator plays a key role in helping students access safe, suitable and affordable accommodation throughout their university journey. Working within Student Residences, you will provide specialist housing advice and support to students experiencing accommodation challenges, while leading initiatives that improve access to housing, strengthen partnerships with accommodation providers, and enhance the overall student experience.

Key responsibilities:

• Provide specialist housing advice, case coordination and referrals for students experiencing accommodation challenges.
• Lead and coordinate student housing support services across metropolitan and regional campuses.
• Manage and enhance accommodation support programs including StudyStays, emergency accommodation services and airport transfers.
• Build and maintain strong relationships with accommodation providers, community organisations and other key stakeholders.
• Analyse accommodation trends and student needs to inform service improvements and strategic planning.

About the Team

Student Residences sits within the Deputy Vice-Chancellor (Education) portfolio and is committed to providing a safe, supportive and inclusive environment where students can thrive academically, socially and personally. The team works collaboratively across the University and with external partners to deliver outstanding student experiences and outcomes for a diverse student community.

What You'll Bring

• A relevant degree or diploma in property services, property management, or an equivalent combination of experience and education.
• Sound knowledge of the private rental market, tenancy matters and accommodation challenges faced by domestic and international students.
• Strong communication and stakeholder engagement skills, with the ability to build effective relationships and prepare high-quality reports.
• Demonstrated experience providing exceptional customer service and support, particularly in complex or sensitive situations.
• Experience supporting people experiencing housing distress and working effectively with culturally diverse communities.

Why Join UOW

• Competitive salary package including 17% superannuation
• 35-hour full-time work week supporting greater balance and flexibility
• Generous leave entitlements including additional concession days over the Christmas-New Year period
• Purchased leave options to provide greater flexibility throughout the year
• Ongoing professional development and clear career progression opportunities.

Role Details

• Employment type: Continuing, Full-time
• Salary: $96,898 - $119,986 + 17% superannuation
• Location: Wollongong Campus and Innovation Campus
• Valid Australian work rights required. Visa sponsorship is not available.

• This position has been classified as child-related work and requires a valid Working with Children Check Clearance and a National Criminal Check

  Position Description

Closing Date: Monday 9 November 2026, 11:55pm.

Equity, Diversity & Inclusion

The University of Wollongong is committed to fostering an inclusive and equitable workplace where diversity is valued, respected and celebrated. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people of all gender identities and sexual orientations, people from culturally and linguistically diverse backgrounds, people with disability, and those with caring or family responsibilities.

As required by federal legislation, prospective employees are required to declare whether they have been investigated for an allegation of Gender based Violence or determined to have engaged in conduct that constitutes Gender based Violence, during their previous employment, or otherwise in a legal process. Any such declaration will be included in the University’s employment screening processes and will be treated with the strictest confidence and in compliance with all privacy legislation.