Student Housing & Access Support Specialist

UOW Global Enterprises; Wollongong City Council; Vor Ort; AUD 9.700 - 120.000; Vollzeit

Benefits dieser Stelle

Competitive salary + 17% superann

35-hour full-time work week

Generous leave entitlements

Purchased leave options

Professional development and career进

Zusammenfassung

University of Wollongong is seeking a Student Housing Support Coordinator to assist students with access to safe, affordable accommodation and to lead housing initiatives. You will work within Student Residences to provide specialist advice, coordinate referrals and strengthen partnerships with providers across campuses.

The role focuses on improving access to housing, supporting distressed students and delivering services such as StudyStays, emergency accommodations and airport transfers.

Qualifikationen

• A relevant degree or diploma in property services, property management, or an equivalent combination of education and experience.
• Sound knowledge of the private rental market, tenancy matters and accommodation challenges faced by domestic and international students.
• Strong communication and stakeholder engagement skills, with the ability to build effective relationships and prepare high-quality reports.
• Demonstrated experience providing exceptional customer service and support, particularly in complex or sensitive situations.
• Experience supporting people experiencing housing distress and working effectively with culturally diverse communities.

Aufgaben

• Provide specialist housing advice, case coordination and referrals for students experiencing accommodation challenges.
• Lead and coordinate student housing support services across metropolitan and regional campuses.
• Manage and enhance accommodation support programs including StudyStays, emergency accommodation services and airport transfers.
• Build and maintain strong relationships with accommodation providers, community organisations and other key stakeholders.
• Analyse accommodation trends and student needs to inform service improvements and strategic planning.

Kenntnisse

Housing support

Stakeholder engagement

Customer service

Report writing

Cultural competence

Ausbildung

Property services / property management degree

Jobbeschreibung

University of Wollongong is seeking a Student Housing Support Coordinator to assist students with access to safe, affordable accommodation and to lead housing initiatives. You will work within Student Residences to provide specialist advice, coordinate referrals and strengthen partnerships with providers across campuses.

The role focuses on improving access to housing, supporting distressed students and delivering services such as StudyStays, emergency accommodations and airport transfers.