Student Housing After-Hours Duty Manager

UNILODGE AUSTRALIA PTY LTD; Canberra; On-site; AUD 60,000 - 75,000; Full time

Job summary

UniLodge Australia Pty Ltd at UniLodge @ University of Canberra is seeking a Duty Manager for an after-hours, full-time role. You will help maintain a safe, secure living environment for student residents, manage front desk impressions, and respond to emergencies and lockouts during 5:30pm to 1:30am on Monday–Friday.

The role requires adaptability, problem-solving on the fly, and the ability to support operations in the absence of Senior Management.

Qualifications

• Mandatory requirements include: Work rights in Australia and New Zealand
• National Police Check
• Working with Children's check (ACT)
• First Aid & CPR (or willing to obtain)
• Valid driver's license and vehicle (occasional travel between sites)

Responsibilities

• Act as a Mentor to the residents to form a friendly and open point of contact for assistance, information, and welfare.
• Assist the Management team with grievances and conflict resolution as required.
• Respond to residents calls about noise or disturbances within the building.
• Responding to residents locked out of the building and/or apartments.
• Represent an after-hours management taking full responsibility of the building operations.
• Manage, record, and promptly resolve issues or emergencies that arise while on duty.
• Attend appropriate training and mandatory staff meetings when required.

Job description

UniLodge Australia Pty Ltd at UniLodge @ University of Canberra is seeking a Duty Manager for an after-hours, full-time role. You will help maintain a safe, secure living environment for student residents, manage front desk impressions, and respond to emergencies and lockouts during 5:30pm to 1:30am on Monday–Friday.

The role requires adaptability, problem-solving on the fly, and the ability to support operations in the absence of Senior Management.