After-Hours Duty Manager - Student Housing

UniLodge

Canberra

On-site

AUD 60,000 - 85,000

Full time

9 days ago

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Job summary

UniLodge Australia is seeking a Duty Manager to oversee overnight operations at our Canberra student accommodation. You will ensure a safe, secure, and welcoming living environment for residents during the 5.30pm–1.30am shift from Monday to Friday, handling emergencies, front desk duties, and after-hours management to maintain smooth property operations.

You'll be a proactive communicator, mentor residents, resolve grievances, manage noise issues, and coordinate with the management team.

Qualifications

Work rights in Australia and New Zealand.
National Police Check.
Working with Children’s check (ACT).
First Aid & CPR (or willing to obtain).
Valid driver’s license and vehicle (occasional travel between sites).

Responsibilities

Mentor residents to provide a friendly, open point of contact for assistance and welfare.
Assist the Management team with grievances and conflict resolution as required.
Respond to residents' calls about noise or disturbances within the building.
Respond to residents locked out of the building and/or apartments.
Represent after-hours management, taking full responsibility of building operations.
Manage, record, and promptly resolve issues or emergencies that arise while on duty.
Attend appropriate training and mandatory staff meetings when required.