After-Hours Operations Lead — Student Residence Safety

UniLodge Living Group; Perth; On-site; AUD 60,000 - 90,000; Full time

Benefits offered by this job

Inclusive Culture

Voice Your Opinions

Annual Flu Vaccinations

General Referral Bonuses

Travel Perks

Job summary

UniLodge Edith Cowan University – Joondalup is seeking confident Evening Duty Managers (full-time and casual) to oversee after-hours operations, respond to resident needs, and maintain a safe, welcoming environment for student residents.

In this hands-on role, you will handle front desk enquiries, emergencies, and security checks, act as the on-site management representative after hours, and work with the team to ensure a smooth, well-managed community.

Qualifications

• Strong interpersonal and communication skills with a customer-focused approach.
• Ability to remain calm and make sound decisions independently in emergencies.
• Willingness to obtain required background checks and certifications.

Responsibilities

• Act as a trusted point of contact for residents after hours.
• Respond to resident enquiries, noise issues, and disturbances professionally.
• Assist with after-hours access, lockouts, and incidents.
• Serve as on-site management representative during evening shifts.
• Document and resolve incidents, and conduct routine property checks.
• Attend training and team meetings to stay up to date with policies.

Skills

Interpersonal skills

Communication

Calm under pressure

Decision making

Customer focus

Emergency response

Job description

UniLodge Edith Cowan University – Joondalup is seeking confident Evening Duty Managers (full-time and casual) to oversee after-hours operations, respond to resident needs, and maintain a safe, welcoming environment for student residents.

In this hands-on role, you will handle front desk enquiries, emergencies, and security checks, act as the on-site management representative after hours, and work with the team to ensure a smooth, well-managed community.