Duty Manager

UNILODGE AUSTRALIA PTY LTD; Canberra; On-site; AUD 60,000 - 75,000; Full time

Job summary

UniLodge Australia Pty Ltd at UniLodge @ University of Canberra is seeking a Duty Manager for an after-hours, full-time role. You will help maintain a safe, secure living environment for student residents, manage front desk impressions, and respond to emergencies and lockouts during 5:30pm to 1:30am on Monday–Friday.

The role requires adaptability, problem-solving on the fly, and the ability to support operations in the absence of Senior Management.

Qualifications

• Mandatory requirements include: Work rights in Australia and New Zealand
• National Police Check
• Working with Children's check (ACT)
• First Aid & CPR (or willing to obtain)
• Valid driver's license and vehicle (occasional travel between sites)

Responsibilities

• Act as a Mentor to the residents to form a friendly and open point of contact for assistance, information, and welfare.
• Assist the Management team with grievances and conflict resolution as required.
• Respond to residents calls about noise or disturbances within the building.
• Responding to residents locked out of the building and/or apartments.
• Represent an after-hours management taking full responsibility of the building operations.
• Manage, record, and promptly resolve issues or emergencies that arise while on duty.
• Attend appropriate training and mandatory staff meetings when required.

Job description

• Join our team at UniLodge @ University of Canberra on a casual basis.
• We offer real opportunities for internal growth and development
• Work with supportive business leaders, and experience our great culture

WHY UNILODGE

UniLodge specialise in student accommodation and have been an industry market leader since 1996. The UniLodge Group manages a diverse portfolio of close to 130 properties and hotels with a footprint in every city in mainland Australian and New Zealand; and we employ a team of over 1200 staff across our business. We optimise tenancy for owners and create thriving communities.

Across our workforce we have built an enviable culture of trust, engagement, collaboration, and fun. Our residents come from diverse backgrounds, and we want our teams to reflect this. Our people are the heart of our business, and their contributions are valued and celebrated. We invest in the wellbeing and professional development of our team, offering access to ongoing training and professional development, career progression, development reviews, and employee assistance program (EAP) services. We acknowledge that everyone leads unique lives, and therefore offer various leave options including study leave, parental leave entitlements, etc.

WHO YOU ARE

In your new role as Duty Manager, you will play a key role in fostering a safe, secure, and healthy living environment for our student residents. You will be adaptable in your approach and equipped to manage any situation that may arise during evening hours. You will have a natural ability to think on your feet, and to resolve problems as they arise, to maintain the smooth running of our property operations in the absence of Senior Management.

If you are someone that thrives in an afterhours role, and you have the confidence to manage first impressions on the front desk, perform perimeter checks, attend to emergencies and lockouts, and any other matters that require attention across the property this may be the role for you.

This role is a full time position with shifts between the following times:5.30pm to 1.30am on a Monday- Friday roster.

YOUR RESPONSIBILITIES

• Act as a Mentor to the residents to form a friendly and open point of contact for assistance, information, and welfare.
• Assist the Management team with grievances and conflict resolution as required.
• Respond to residents calls about noise or disturbances within the building.
• Responding to residents locked out of the building and/or apartments.
• Represent an after-hours management taking full responsibility of the building operations.
• Manage, record, and promptly resolve issues or emergencies that arise while on duty.
• Attend appropriate training and mandatory staff meetings when required.

Our mandatory requirements include:

• Work rights in Australia and New Zealand
• National Police Check
• Working with Children's check (ACT)
• First Aid & CPR (or willing to obtain)
• Valid drivers license and vehicle (occasional travel between sites)

UniLodge Living Group is committed to providing a safe, respectful, and inclusive workplace. As part of our recruitment process, candidates are required to declare any history of involvement in gender-based violence, in line with our commitment to integrity, accountability, and the National Higher Education Code.

UniLodge Australia is part of the UniLodge Living Group. We are proud to be an equal opportunity employer and welcome applications from diverse backgrounds.

We are a 2026 Circle Back Initiative Employer - we commit to respond to every applicant.