Student Experience Champion | Front Desk & Student Support

EDU Holdings Limited; Adelaide; On-site; AUD 60,000 - 80,000; Full time

Job summary

EDU Holdings Limited is seeking a Student Experience Advisor to assist domestic and international students across its Adelaide campus, ensuring a welcoming and smooth administrative journey from orientation through graduation.

You will coordinate with Enrolments and Finance teams, manage student records, and use CRM/LMS systems to communicate and resolve inquiries. Strong communication and cross-cultural awareness are essential.

Qualifications

• Experience in student service within a higher education environment.
• Experience with student management systems and LMS preferred.
• Diploma qualification or higher preferred.
• Experience engaging students from diverse backgrounds.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office365.

Responsibilities

• Provide accurate, timely advice to students at front desk and online.
• Serve as single point of contact for non-academic student enquiries.
• Respond and resolve enquiries through case management with records.
• Support Enrolments Coordinator with tuition fees and payments.
• Issue student cards and official documentation.
• Maintain student database with accurate records.
• Assist in sending CRM communications to students.
• Attend and contribute to regular team meetings.
• Contribute to student retention targets through engagement.
• Support events like orientation and graduation.

Skills

Student services

LMS experience

Microsoft Office365

Communication skills

Interpersonal skills

Multitasking

Cross-cultural awareness

Teamwork

Education

Diploma or higher

Higher education experience

Tools

Student management systems

Learning management systems

CRM

Job description

EDU Holdings Limited is seeking a Student Experience Advisor to assist domestic and international students across its Adelaide campus, ensuring a welcoming and smooth administrative journey from orientation through graduation.

You will coordinate with Enrolments and Finance teams, manage student records, and use CRM/LMS systems to communicate and resolve inquiries. Strong communication and cross-cultural awareness are essential.