Student Experience & Progress Coordinator

NVR Education; Sydney; In loco; AUD 60.000 - 75.000; Tempo pieno

Descrizione del lavoro

NVR Education Australia is seeking a Student Experience Officer to support students from admissions through to completion. You will coordinate service activities, monitor attendance and progress, and connect students with welfare and academic support as needed.

Working closely with academic, admissions and support teams, you will ensure students feel welcomed, informed and supported across their journey and help sustain regulatory compliance and positive learner outcomes.

Competenze

• Experience in student services, education administration or customer-facing roles.
• Strong communication and interpersonal skills required to engage with diverse student backgrounds.
• Ability to manage multiple tasks with accuracy and professionalism.

Mansioni

• Respond to student enquiries in person, by phone and by email.
• Assist with enrolments, orientation and onboarding processes.
• Maintain accurate student records in the management system.
• Monitor attendance and progress, follow up on absences and document issues.
• Collaborate with trainers and staff on student progress and support needs.
• Assist with course variations, leave requests, transfers and completion docs.
• Record student feedback and refer issues for resolution.
• Support student engagement activities and campus events.
• Provide welfare and support by connecting students with appropriate services.
• Support meetings and help enforce College policies and procedures.
• Contribute to continuous improvement of student services processes.

Conoscenze

Customer service

Communication skills

Organisation

Attention to detail

Microsoft Office

Student management systems

Discretion

Strumenti

Microsoft Office

Student Management System

Online Learning Platform

Descrizione del lavoro

NVR Education Australia is seeking a Student Experience Officer to support students from admissions through to completion. You will coordinate service activities, monitor attendance and progress, and connect students with welfare and academic support as needed.

Working closely with academic, admissions and support teams, you will ensure students feel welcomed, informed and supported across their journey and help sustain regulatory compliance and positive learner outcomes.