Student Experience Officer

NVR Education; Sydney; Presencial; AUD 60 000 - 75 000; Tempo integral

Resumo da oferta

NVR Education Australia is seeking a Student Experience Officer to support students from admissions through to completion. You will coordinate service activities, monitor attendance and progress, and connect students with welfare and academic support as needed.

Working closely with academic, admissions and support teams, you will ensure students feel welcomed, informed and supported across their journey and help sustain regulatory compliance and positive learner outcomes.

Qualificações

• Experience in student services, education administration or customer-facing roles.
• Strong communication and interpersonal skills required to engage with diverse student backgrounds.
• Ability to manage multiple tasks with accuracy and professionalism.

Responsabilidades

• Respond to student enquiries in person, by phone and by email.
• Assist with enrolments, orientation and onboarding processes.
• Maintain accurate student records in the management system.
• Monitor attendance and progress, follow up on absences and document issues.
• Collaborate with trainers and staff on student progress and support needs.
• Assist with course variations, leave requests, transfers and completion docs.
• Record student feedback and refer issues for resolution.
• Support student engagement activities and campus events.
• Provide welfare and support by connecting students with appropriate services.
• Support meetings and help enforce College policies and procedures.
• Contribute to continuous improvement of student services processes.

Conhecimentos

Customer service

Communication skills

Organisation

Attention to detail

Microsoft Office

Student management systems

Discretion

Ferramentas

Microsoft Office

Student Management System

Online Learning Platform

Descrição da oferta de emprego

Make a difference in every student's journey!

Are you a people-oriented professional who enjoys helping others, solving problems and creating positive experiences? Do you enjoy interacting with people from diverse cultural backgrounds and providing meaningful support to students throughout their educational journey?

NVR Education Australia is seeking an enthusiastic, organised and customer-focused Student Experience Officer to join our team.

This is an exciting opportunity for someone who enjoys working with people, has strong administrative skills and takes pride in delivering outstanding customer service.

As a key point of contact for students, you will play an important role in supporting the entire student journey — from admissions through to orientation, ongoing studies, academic progression and successful course completion. You will help ensure students feel welcomed, supported, informed and connected to the College at every stage of their experience.

About the Role

Working closely with academic, admissions and support teams, you will assist in coordinating student service activities, intervention strategies, arranging support meetings and referring students to appropriate academic or welfare support services where required.

You will play an active role in encouraging student engagement, addressing potential challenges and helping students successfully progress through and complete their courses.

An important aspect of this role is monitoring student attendance and academic progress to help ensure students remain on track with their studies and meet the College's academic and regulatory requirements. You will proactively monitor attendance records, course progress and assessment outcomes, identify students who may be at risk of falling behind, and follow up with students to address concerns at an early stage.

This is a varied, hands‑on role that combines student engagement, academic progress and attendance monitoring, administration, compliance support and campus operations. No two days will be exactly the same!

Key Responsibilities

• Respond professionally to student enquiries in person, by telephone and by email.

• Assist with enrolments, document collection, orientation and student onboarding.

• Maintain accurate student information, correspondence and records in the student management system.

• Monitor attendance records and follow up absences, outstanding documents and other student matters.

• Coordinate with trainers and academic staff regarding student progress, reassessments and support needs.

• Assist with course variations, leave requests, transfers, withdrawals and completion documentation.

• Receive student feedback and complaints, maintain records and refer matters for resolution.

• Assist with student engagement activities, surveys and campus events.

• Support students with general welfare enquiries and connect them with appropriate support services when required

• Provide general support in meetings and managing College policies and procedures

• Contribute to continuous improvement of student services processes

About You

We are looking for someone who is approachable, proactive and genuinely enjoys helping people. You will have the ability to manage competing priorities while maintaining a high standard of accuracy, professionalism and customer service.

To be successful in this role, you will ideally have:

• Previous experience in student services, education administration, reception, customer service or a similar role.

• A friendly, respectful approach to working with people from diverse cultural backgrounds.

• Strong customer service and communication skills

• Excellent organisation and attention to detail and follow-through

• Ability to handle sensitive information with discretion

• Confidence using Microsoft Office, student management systems and online learning systems

• A commitment to accurate recordkeeping, confidentiality and consistent student support.

Desirable

• Experience working in a Registered Training Organisation (RTO) or international education environment.

• Familiarity with the PRISMS Database

• Experience supporting international students and understanding their unique needs

• Ability to communicate in one or more languages in addition to English will be highly regarded

Why Join NVR Education Australia?

• Be part of a supportive and collaborative education team.

• Enjoy a diverse and rewarding role where you can make a genuine difference to students.

• Work in a multicultural environment with students from different backgrounds.

• Develop your skills and knowledge in the Australian vocational education and international education sectors.

• Gain valuable exposure to student services, education administration and regulatory compliance.