Student Experience Coordinator

Institute for Study Abroad; Melbourne; Hybrid; AUD 55,000 - 75,000; Full time

Job summary

Institute for Study Abroad (IFSA) in Melbourne seeks a full-time, fixed-term Student Experience Coordinator to support undergraduate students across Australia. The role combines academic and cultural support, co-curricular activities, and program administration, with work from home and campus activities.

The position collaborates with teams across Australia and IFSA’s Global Health & Safety, Academic Programs, and Student Engagement units. A strong commitment to inclusive excellence is essential.

Qualifications

• 1-2 years of work experience in study abroad, higher education, hospitality, tourism, or non-profit.
• Enthusiasm for IFSA’s mission, vision and commitments.
• Strong time management and planning skills, with the ability to work independently on time-sensitive tasks.
• Attention to detail in managing program and administrative data.
• Experience engaging with students from diverse backgrounds including LGBTQIA+ communities.

Responsibilities

• Organize excursions and orientations for the University of Melbourne program and assist with administration for other programs in Australia.
• Conduct appreciative advising with students and regularly review learning plans.
• Monitor student integration and welfare through campus visits and regular contact.
• Support planning and delivery of custom programs.
• Assist with emergency response and incident management following established protocols.

Skills

Event coordination

Student support

Advising

Time management

Data management

Education

Undergraduate degree preferred

Job description

Are you a life-long learner, curious about the world around you?

Are you looking for meaningful work?

Do you enjoy being a part of a student’s journey of personal, academic and intercultural growth?

If so, we would love to welcome you to our global community!

We are looking for one full-time, fixed-term Student Experience Coordinator for the duration of 7 December 2026 through 30 June 2027. There is scope for continuing work after this date.

This individual would support IFSA’s programs in Melbourne and beyond, by providing academic and cultural support for undergraduate students- organizing co-curricular activities and contributing to the overall operations. The fixed-term contract would be paid the annual salary on a pro-rata basis.

In this position, you will work with colleagues from our sites in Australia, the Global Health & Safety Team, Academic Programs and Student Engagement Team. You will work from home and then meet students on campus or at activities/excursions.

IFSA (Institute for Study Abroad), a US-based nonprofit organization, creates global learning environments to help students gather the critical perspectives, knowledge, and skills essential for future success. With innovative programming and world-class support, IFSA delivers future-focused study abroad options in 19 countries and 48 cities around the globe. Our commitments toinclusive excellence,intercultural agility,individualized learning andenduring impact are present in every aspect of our programs.

Inclusion is a driving passion of our organization. We are committed to building a community where the thoughts and opinions of all team members are valued and contribute to our collective success, just as we build programs with the same focus. If you share our unwavering commitment to Inclusive Excellenceand want to join a community that actively strives to improve in all that we do, IFSA is the place for you.

Learn more about IFSA athttps://www.ifsa-butler.org/

In this position, your responsibilities would include:

Organizing and coordinating excursions, co-curricular activities and orientations for our University of Melbourne program and assist with program administration for other programs around Australia.

Conducting appreciative advising with students, including learning plan consultations, and regularly meet with students to assess their experiences and help resolve problems.

Monitoring student integration and well-being through regular communication and campus visits. Completing isolation and welfare checks may also be required.

Supporting the planning and delivery of custom programs

Supporting academic management of programs, including the course registration process, appreciative advising, and student learning plan consultations.

Helping to cultivate and model practices and behaviors that reflect IFSA’s organizational commitments of inclusive excellence, intercultural agility, individualized learning and enduring impact

Contributing to emergency response and student incident management based on established protocol

Having additional opportunities that may include, contributing to other IFSA site operations via remote work and working with other IFSA departments such as our Custom Programs and Student Engagement for pre-travel program advising.

Requirements, Work Experience and Education

One - two years of work experience; desired industries include study abroad, higher education, hospitality, tourism, non-profit.

Contagious enthusiasm for IFSA’s mission, vision and commitments.

Strong time management and planning skills, with the ability to work independently to execute time-sensitive tasks and duties successfully.

Strong attention to detail in managing program and administrative data.

Success in engaging with and supporting students with diverse lived experiences including students of color, students with mental and physical disabilities, first-generation college students, and LGBTQIA+ students.

Flexibility and ability to adapt and thrive in ambiguous and changing situations and to shift focus and reprioritize work as needed.

An ability to respond calmly and professionally to emergency situations

General knowledge of university system and student life in Australia

Undergraduate degree preferred, but not required

The legal right to work in Australia.

We know there are great candidates who won’t check all of these boxes, andwe also know you might bring important perspectives, experiences and skills that we haven’t considered. If this describes you, please don’t hesitate to apply and tell us about yourself.

Physical and Work Environment

Working on a computer, placing phone/video calls.

Required to navigate and travel around the city and for excursions, potentially outdoors in the heat or cold

Occasional domestic travel will be required (IFSA’s expense)

Occasional physical activities such as arranging chairs/tables in conference room settings, hiking or riding a bike

Ability to attend occasional meetings outside of local business hours, due to the global nature of our operations.

Some weekend and evening work for student orientations, activities and excursions