Program Assistant

Uniglobal Technologies; Brisbane; Hybrid; AUD 34,000 - 41,000; Part time

Job summary

IFSA (Institute for Study Abroad) seeks a part‑time Program Assistant to support the University of Queensland program in Brisbane. You will assist the Student Experience Manager with logistical, operational, and cultural integration tasks to ensure program activities run smoothly.

Work from home approx. 5 hours per week, with some orientations and excursions on campus; you may support students in crisis during the term.

Responsibilities

• Cultural and Social Integration: Act as an ambassador for IFSA and help students understand local culture.
• Ongoing Program Support: accompany students to activities, confirm lecturer participation, ensure classrooms are equipped.
• Incident Management and Reporting: handle student incidents by sending detailed reports and ensure Alert Media App is used.
• Financial Management and Post‑Program Review: document spending, save receipts, and prepare petty cash reports; plan farewell activity and post‑program review.
• Emergency Response and Student Welfare: review training materials, contribute to emergency response and incident management, participate in after‑hours response.

Job description

Australia — International Student Market

822K inbound students (2024) +10%

1. China 168K

2. India 128K

3. Nepal 57K

4. Vietnam 33K

5. Malaysia 26K

3 international branch campuses in Australia

Are you a life‑long learner, curious about the world around you? Are you looking for meaningful, part‑time work with flexible hours? Do you enjoy being a part of a student’s journey? If so, we would love to welcome you to our global community! We are looking for an individual to support the IFSA University of Queensland program in Brisbane. This position supports the Student Experience Manager by handling logistical, operational, and cultural integration tasks. This role ensures that all program activities are well‑organized and that students receive the necessary support during their stay. The Program Assistant is also available to support students in crisis during the program term. This is a part‑time, fixed‑term role (January‑June), approximately 5 hours per week, plus some extra hours for orientations and excursions. You will work from home and then meet students on campus or at activities/excursions. IFSA (Institute for Study Abroad), a US‑based nonprofit organization, creates global learning environments to help students gather the critical perspectives, knowledge, and skills essential for future success. With innovative programming and world‑class support, IFSA delivers future‑focused study abroad options in 19 countries and 48 cities around the globe. Our commitments to inclusive excellence, intercultural agility, individualized learning and enduring impact are present in every aspect of our programs. Inclusion is a driving passion of our organization. We are committed to building a community where the thoughts and opinions of all team members are valued and contribute to our collective success, just as we build programs with the same focus. If you share our unwavering commitment to Inclusive Excellence and want to join a community that actively strives to improve in all that we do, IFSA is the place for you. Learn more about IFSA at https://www.ifsa-butler.org/

Cultural and Social Integration

• Act as an ambassador for IFSA and the country and share enthusiasm for local culture
• Help students feel welcome and assist with understanding the local culture and environment.
• Support students with practical tasks such as obtaining a public transport card and getting a phone plan.

Ongoing Program Support

• Accompany students to activities, events, and excursions.
• Confirm participation of lecturers and guest speakers and ensure classroom spaces are properly equipped.
• Be available on call to support students in crisis during program terms.

Incident Management and Reporting

• Handle student incidents by sending detailed reports to the Student Experience Manager.
• Ensure students have downloaded and registered on the Alert Media App.

Financial Management and Post‑Program Review

• Document all spending, save receipts, and prepare a petty cash report.
• Organize the farewell activity and create a post‑program document outlining what went well (WWW) and what could be even better if (EBI).

Emergency Response and Student Welfare

• Attend and review relevant training materials - including Health and Safety 101 and Emergency Response
• Contribute to emergency response and student incident management based on established protocols.
• Participate in after‑hours emergency response, as needed during