Student Experience Coordinator

Institute for Study Abroad; Sydney; Hybrid; AUD 60,000 - 80,000; Full time

Job summary

Institute for Study Abroad (IFSA) in Sydney is seeking a full-time Student Experience Coordinator for six months, starting 7 December 2026. You will coordinate excursions and co-curricular activities for University of NSW and University of Sydney programs, and provide academic and cultural support to undergraduate students.

You will meet students on campus or at activities, conduct appreciative advising, monitor wellbeing, and assist in planning custom programs.

Qualifications

• One - two years of work experience; desired industries include study abroad, higher education, hospitality, tourism, non‑profit.
• Enthusiasm for IFSA’s mission, vision and commitments.

Responsibilities

• Organizing excursions, co‑curricular activities and orientations for NSW/Sydney programs.
• Conducting appreciative advising with students and learning plan consultations.
• Monitor student integration and well‑being with campus visits and regular contact.
• Support planning and delivery of custom programs.
• Assist with course registration and student learning plans.

Skills

Student support

Time management

Adaptability

Communication

Cultural awareness

Education

Undergraduate degree preferred

Job description

Institute for Study Abroad – Sydney CBD NSW

Are you a life-long learner, curious about the world around you?

Are you looking for meaningful work?

Do you enjoy being a part of a student's journey of personal, academic and intercultural growth?

If so, we would love to welcome you to our global community!

We are looking for one full-time, fixed-term Student Experience Coordinator for the duration of six months, starting 7 December 2026.

This individual would support IFSA’s programs in Sydney, by providing academic and cultural support for undergraduate students- organizing co‑curricular activities and contributing to the overall operations. The fixed-term contract would be paid the annual salary on a pro‑ra basis.

In this position, you will work with colleagues from our sites in Australia, the Global Health & Safety Team, Academic Programs and Student Engagement Team. You will work from home and then meet students on campus or at activities/excursions.

IFSA (Institute for Study Abroad), a US-based nonprofit organization, creates global learning environments to help students gather the critical perspectives, knowledge, and skills essential for future success. With innovative programming and world‑class support, IFSA delivers future‑focused study abroad options in 19 countries and 48 cities around the globe. Our commitments to inclusive excellence, intercultural agility, individualized learning and enduring impact are present in every aspect of our programs.

Inclusion is a driving passion of our organization. We are committed to building a community where the thoughts and opinions of all team members are valued and contribute to our collective success, just as we build programs with the same focus. If you share our unwavering commitment to Inclusive Excellence and want to join a community that actively strives to improve in all that we do, IFSA is the place for you.

Learn more about IFSA at https://www.ifsa-butler.org/

In this position, your responsibilities would include:

• Organizing and coordinating excursions, co‑curricular activities and orientations for our University of NSW and University of Sydney programs.
• Conducting appreciative advising with students, including learning plan consultations, and regularly meet with students to assess their experiences and help resolve problems.
• Monitoring student integration and well‑being through regular communication and campus visits. Completing isolation and welfare checks may also be required.
• Supporting the planning and delivery of custom programs
• Supporting academic management of programs, including the course registration process, appreciative advising, and student learning plan consultations.
• Helping to cultivate and model practices and behaviors that reflect IFSA’s organizational commitments of inclusive excellence, intercultural agility, individualized learning and enduring impact
• Contributing to emergency response and student incident management based on established protocol
• Having additional opportunities that may include, contributing to other IFSA site operations via remote work and working with other IFSA departments such as our Custom Programs and Student Engagement for pre‑travel program advising.

Requirements, Work Experience and Education

• One - two years of work experience; desired industries include study abroad, higher education, hospitality, tourism, non‑profit.
• Contagious enthusiasm for IFSA’s mission, vision and commitments.
• Strong time management and planning skills, with the ability to work independently to execute time‑sensitive tasks and duties successfully.
• Strong attention to detail in managing program and administrative data.
• Success in engaging with and supporting students with diverse lived experiences including students of color, students with mental and physical disabilities, first‑generation college students, and LGBTQIA+ students.
• Flexibility and ability to adapt and thrive in ambiguous and changing situations and to shift focus and reprioritize work as needed.
• An ability to respond calmly and professionally to emergency situations
• General knowledge of university system and student life in Australia
• Undergraduate degree preferred, but not required
• The legal right to work in Australia.
• We know there are great candidates who won’t check all of these boxes, and we also know you might bring important perspectives, experiences and skills that we haven’t considered. If this describes you, please don’t hesitate to apply and tell us about yourself.

Physical and Work Environment

Working on a computer, placing phone/video calls.

Required to navigate and travel around the city and for excursions, potentially outdoors in the heat or cold

Occasional domestic travel will be required (IFSA’s expense)

Occasional physical activities such as arranging chairs/tables in conference room settings, hiking or riding a bike

Ability to attend occasional meetings outside of local business hours, due to the global nature of our operations.

Some weekend and evening work for student orientations, activities and excursions