Student Experience Advisor

EDU Holdings Limited; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

A supportive team

Career progression

Daily breakfast supplied

Training and Development opportunities

Diversity & Inclusion

Job summary

EDU is seeking a Student Experience Advisor to champion student wellbeing and smooth the journey from orientation to graduation. You will ensure every student feels supported, heard, and valued, turning administrative processes into a warm, welcoming experience.

As a trusted guide, you’ll work with domestic students, manage enquiries via front desk and Zendesk, maintain records, and support events and communications to boost student engagement and retention across campus programs.

Qualifications

• One or more years in student service within a higher education environment.
• Experience with student management, LMS and service systems preferred.
• Diploma qualification or higher preferred.

Responsibilities

• Provide accurate, timely expert advice and support to students in-person and online about administrative aspects of studies.
• Be the single contact for non-academic student enquiries, focusing on domestic students.
• Respond to enquiries via case management and maintain records.
• Support Enrolments Coordinator with tuition fee processing with finance.
• Issue student cards and other official documentation.
• Maintain student database with accurate records.
• Send targeted student communications via CRM and management systems.
• Attend and contribute to regular team meetings.
• Contribute to student retention targets through proactive engagement.
• Collaborate on student engagement events (orientation, graduation).
• Contribute to process improvements for student experience.
• Ensure campus facilities and equipment are well maintained.
• Fulfil fire warden and first aid duties on campus.
• Configure classrooms for intended use and capacity.

Skills

Student services

Higher education experience

Communication skills

Microsoft Office365

CRM systems

Teamwork

Cross-cultural awareness

Education

Diploma or higher preferred

Tools

Student management systems

Learning management systems

CRM software

Job description

About EDU

EDU is an ASX-listed provider of tertiary education, specialising in Health and Community Services. We foster meaningful careers through high-quality education across our campuses in Sydney, Melbourne, Brisbane and Adelaide:

About EDU

EDU is an ASX-listed provider of tertiary education, specialising in Health and Community Services. We foster meaningful careers through high-quality education across our campuses in Sydney, Melbourne, Brisbane and Adelaide:

Australian Learning Group (ALG): VET provider for international students. Learn more about ALG.

Ikon Institute of Australia (Ikon): HE provider for domestic and international students. Learn more about Ikon.

About The Role

The Student Experience Advisor serves as a dedicated champion for students, ensuring that every student feels supported, heard, and valued from the very first day they join the EDU community. By consistently exceeding service standards, this role transforms the administrative process into a warm, welcoming environment where students can truly thrive and feel at home.

Acting as a constant guide, the Advisor walks alongside students through every major milestone of their academic journey. From the initial excitement of orientation and the logistics of enrolment to the ultimate pride of graduation, this role is instrumental in making sure the entire student experience is seamless, positive, and deeply rewarding.

Key Responsibilities

• Provide accurate, timely expert advice, guidance and support to students in-person (at the front desk) and online (via email/Zendesk) concerning the administrative aspects of their studies.
• Be the single point of contact for all non-academic student enquiries, with a focus on domestic students.
• Respond and work to resolve student enquiries through case management, including maintaining appropriate records.
• Support the Enrolments Coordinator to process tuition fee and other payments in collaboration with the finance team.
• Issue student cards & other official student documentation.
• Assist in maintaining the student database by ensuring accurate and complete records are entered.
• Assist in sending locally relevant scheduled, ad-hoc, individual and bulk student communications via the CRM and student management systems.
• Attend and contribute to regular team meetings.
• Contribute to achieving domestic student retention targets through proactive student engagement and management.
• Collaborate with the relevant team to support student engagement events and other formal events (orientation, graduation, etc)
• Actively contribute to activities and discussions on achieving EDU student retention, identifying opportunities for improvement of processes and student experience.
• Ensure that campus facilities and equipment are maintained, tidy and conducive to a quality learning experience.
• Fulfil the fire warden and first aid duties on campus.
• Ensure classrooms are configured for their intended use and approved capacity.

Education, Experience & Skills

• One or more years of experience in student service within a higher education environment
• Demonstrated experience working with student management systems, learning management systems and student service systems preferred, but not essential.
• Diploma qualification or higher preferred.
• Experience in working and engaging students from diverse backgrounds.
• Excellent oral and written communication skills, with an ability to communicate to diverse student, staff and/or stakeholder groups.
• Demonstrated ability to work under pressure, multi-task and prioritise to ensure successful completion of all responsibilities and tasks.
• Demonstrated commitment to improving student experience.
• Positive can do and helpful attitude.
• Proficiency in Microsoft Office365
• Cross cultural awareness
• Excellent interpersonal skills with the ability to work autonomously and in a team

Why Join us?

• A supportive team - When you work with us, you’re not just a team member—your part of a supportive community that lifts each other up, values every contribution, and thrives on mutual respect.
• Career progression- Here, you’ll find an environment where your ideas matter, your growth is prioritized, and you’re empowered to do your best work—because when we succeed, we do it together
• A positive and fun work environment- Work should be more than just a job—it should be an experience you enjoy!
• Daily breakfast supplied - We believe that a positive and fun work environment starts with the little things, and what’s better than breakfast?
• Training and Development opportunities - Professional development allowance available to invest in your future & help you stay at the forefront of your field
• Diversity & Inclusion - We celebrate diversity and are committed to reflecting Australian society to better serve our students. We encourage applications from Aboriginal and Torres Strait Islander people, culturally and linguistically diverse people, people with disabilities, sexually and gender diverse people, and individuals of all ages.

Next Steps

Only applicants with the right to live and work in Australia will be considered. Shortlisted candidates will be notified.

We look forward to receiving your application and potentially welcoming you to our team!