Student Communications Specialist

Torrens University Australia; Sydney; On-site; AUD 68,000 - 84,000; Full time

Job summary

Torrens University Australia—Surry Hills NSW—is seeking a Student Communications Officer to craft timely, accurate, and engaging communications across the student journey. The role collaborates with academic, operational, marketing and student support teams to align messages with priorities.

You’ll translate complex information into accessible content across multiple channels and maintain content schedules, governance and campaigns to enhance student engagement and experience.

Qualifications

• Post-secondary qualification in communications, media, journalism, marketing or related discipline.
• Experience developing, editing and proofreading effective written communications for diverse audiences across multiple channels.
• Strong writing skills and ability to translate complex information into concise, engaging content.
• Strong stakeholder, organisational and project coordination skills.
• Knowledge of digital accessibility, plain English and inclusive communication principles.

Responsibilities

• Develop, edit and deliver clear, accurate and engaging student communications across email, SMS, the Student Hub, digital publications and other platforms.
• Coordinate communications covering enrolment, orientation, progression, census, assessment, wellbeing, student support, events and important service updates.
• Translate complex information into clear and inclusive content tailored to different student cohorts and stages of the student journey.
• Maintain the student communications calendar, manage content schedules and help resolve message overlaps and high-volume communication periods.
• Develop communication plans for significant student activities, initiatives and events, and support regular publications and campaigns.
• Apply content governance, approval and quality assurance processes, and use engagement data and feedback to identify improvements.

Skills

Clear writing

Stakeholder coordination

Project coordination

Digital accessibility

Education

Post-secondary qualification in communications

Tools

Sitecore

Student Hub / CMS

CRM platforms

Job description

Torrens University Australia—Surry Hills NSW—is seeking a Student Communications Officer to craft timely, accurate, and engaging communications across the student journey. The role collaborates with academic, operational, marketing and student support teams to align messages with priorities.

You’ll translate complex information into accessible content across multiple channels and maintain content schedules, governance and campaigns to enhance student engagement and experience.