Student Communications Officer

TorrensUniversity Australia; Sydney; On-site; AUD 68,000 - 84,000; Full time

Job summary

Torrens University Australia, Surry Hills NSW, seeks a Student Communications Officer to develop and coordinate timely, accurate communications across the student journey. You will turn academic, administrative, policy and operational information into accessible, student-friendly content for email, SMS, the Student Hub and other digital platforms.

You'll collaborate with academic, operational, marketing and student support teams to manage content schedules, governance and engage students through

Qualifications

• Post-secondary qualification in communications, media, journalism, marketing or related discipline.
• Demonstrated ability to develop, edit and proofread effective written communications for diverse audiences.
• Ability to translate complex information into concise, engaging, student-friendly content.
• Strong stakeholder and project coordination skills with attention to deadlines.
• Knowledge of digital accessibility and plain English principles.

Responsibilities

• Develop, edit and deliver clear, accurate student communications across email, SMS, the Student Hub and other platforms.
• Coordinate communications for enrolment, orientation, progression, census, assessment and wellbeing.
• Translate complex information into inclusive content for different student cohorts.
• Maintain the student communications calendar and content schedules.
• Develop communication plans for significant activities and events.
• Apply governance, approvals and quality assurance, using feedback to improve.

Skills

Strong writing

Stakeholder coordination

Content governance

Digital accessibility

Inclusive communication

Education

Communications/related degree

Tools

Sitecore

CRM platforms

Job description

TorrensUniversity Australia – Surry Hills NSW

Student Experience | Communications | Student Engagement | 76K + Super

Student Communications Officer

Student Experience | Communications | Student Engagement | 76K + Super

About the Opportunity

Are you a clear and creative communicator who enjoys making complex information easy to understand and helping students stay informed and engaged?

As a Student Communications Officer, you'll develop and coordinate timely, accurate and engaging communications across the student journey. Working across email, SMS, the Student Hub, student publications and other digital platforms, you'll turn academic, administrative, policy and operational information into accessible, student-friendly content.

You'll work closely with academic, operational, marketing and student support teams to coordinate communications, maintain content schedules, support governance and improve engagement through student feedback and communication data.

This is a permanent, full-time position that can be basedatany of our four campuses.

If you're passionate about thoughtful, inclusive communications and creating a better student experience, we'd love to hear from you.

What'sin it for you

• Make a direct contribution to a clear, connected and student-centred experience
• Work across varied communication channels, campaigns and student lifecycle priorities
• Collaborate with academic, operational, marketing and student support teams
• Contribute to a diverse and inclusive education environment with opportunities to grow

What You'll Do

You'll create and coordinate communications that inform, support and engage students across Torrens University Australia. You'll bring structure to communication planning and help ensure messages are accurate, accessible, well timed and aligned with organisational priorities.

Responsibilities include

• Develop, edit and deliver clear, accurate and engaging student communications across email, SMS, the Student Hub, digital publications and other platforms.
• Coordinate communications covering enrolment, orientation, progression, census, assessment, wellbeing, student support, events and important service updates.
• Translate complex information into clear and inclusive content tailored to different student cohorts and stages of the student journey.
• Maintain the student communications calendar, manage content schedules and help resolve message overlaps and high-volume communication periods.
• Develop communication plans for significant student activities, initiatives and events, and support regular publications and campaigns.
• Apply content governance, approval and quality assurance processes, and use engagement data and feedback to identify improvements.

Skills & Experience

Must Have

• A post-secondary qualification in communications, media, journalism, marketing or a related discipline, or an equivalent combination of relevant experience, education and training.
• Demonstrated experience developing, editing and proofreading effective written communications for diverse audiences across multiple channels.
• Strong writing skills and the ability to translate complex information into concise, engaging and student-friendly content.
• Strong stakeholder, organisational and project coordination skills, with sound judgement, attention to detail and the ability to manage competing deadlines.
• Knowledge of digital accessibility, plain English and inclusive communication principles.

Nice to Have

• Experience working in higher education, vocational education or another regulated service environment.
• Experience managing content in a Student Hub, student portal, intranet or content management system, including Sitecore or a similar platform.
• Experience using customer relationship management, email marketing or student communication platforms, and developing communications for international and culturally diverse audiences.

Hiring Process

• Application Review
• Interview(s)
• Reference & Background Checks
• Offer

About TorrensUniversity Australia

We are committed to delivering accessible, industry-relevant education and creating student experiences that support learners to succeed.

Our teams work across a diverse student community, collaborating to provide clear information, practical support and connected experiences throughout the student journey.

Our Culture

Our people are passionate about innovation, collaboration and creating exceptional student experiences.

We foster an inclusive, high-performing environment where ideas are valued, professional growth is supported and people are encouraged to make a meaningful contribution. You'll work alongside committed colleagues who care about students and the quality of their experience.

If you're looking to develop your communications career while contributing to a purpose-led education organisation, we'd love to hear from you.