Student Communications Officer

Strayer University; Sydney; On-site; AUD 65,000 - 87,000; Full time

Job summary

Torrens University Australia is seeking a Student Communications Officer to develop and coordinate timely, accurate communications across the student journey. You will work across email, SMS, the Student Hub and other platforms to turn complex information into accessible, student-friendly content.

This permanent, full-time role collaborates with academic, operational, marketing and student support teams, maintains content schedules, supports governance and uses feedback and data to improve

Qualifications

• Post-secondary qualification in communications, media, journalism, marketing, or related discipline, or equivalent.
• Experience developing, editing and proofreading effective written communications for diverse audiences across multiple channels.
• Strong writing skills and ability to translate complex information into concise, student-friendly content.
• Strong stakeholder, organisational and project coordination skills with good judgement and deadlines.
• Knowledge of digital accessibility, plain English and inclusive communication principles.

Responsibilities

• Develop, edit and deliver clear, accurate student communications across email, SMS, the Student Hub and publications.
• Coordinate communications for enrolment, orientation, progression, census, assessment, wellbeing, events and updates.
• Translate complex information into clear, inclusive content for different student cohorts.
• Maintain the student communications calendar and content schedules.
• Develop communication plans for student activities and events; support regular publications.
• Apply governance and quality assurance, using engagement data to drive improvements.

Skills

Writing skills

Editing & proofreading

Stakeholder management

Inclusive communication

Digital accessibility

Education

Degree in communications or related field

Tools

Sitecore

CRM platforms

Email marketing tools

Job description

Student Communications Officer Student Experience | Communications | Student Engagement | 76K + Super

About the Opportunity

Are you a clear and creative communicator who enjoys making complex information easy to understand and helping students stay informed and engaged? As a Student Communications Officer, you'll develop and coordinate timely, accurate and engaging communications across the student journey. Working across email, SMS, the Student Hub, student publications and other digital platforms, you'll turn academic, administrative, policy and operational information into accessible, student-friendly content. You'll work closely with academic, operational, marketing and student support teams to coordinate communications, maintain content schedules, support governance and improve engagement through student feedback and communication data. This is a permanent, full-time position that can be based at any of our four campuses. If you're passionate about thoughtful, inclusive communications and creating a better student experience, we'd love to hear from you.

What's in it for you

• Make a direct contribution to a clear, connected and student-centred experience
• Work across varied communication channels, campaigns and student lifecycle priorities
• Collaborate with academic, operational, marketing and student support teams
• Contribute to a diverse and inclusive education environment with opportunities to grow

What You'll Do

You'll create and coordinate communications that inform, support and engage students across Torrens University Australia. You'll bring structure to communication planning and help ensure messages are accurate, accessible, well timed and aligned with organisational priorities.

Responsibilities include:

• Develop, edit and deliver clear, accurate and engaging student communications across email, SMS, the Student Hub, digital publications and other platforms.
• Coordinate communications covering enrolment, orientation, progression, census, assessment, wellbeing, student support, events and important service updates.
• Translate complex information into clear and inclusive content tailored to different student cohorts and stages of the student journey.
• Maintain the student communications calendar, manage content schedules and help resolve message overlaps and high-volume communication periods.
• Develop communication plans for significant student activities, initiatives and events, and support regular publications and campaigns.
• Apply content governance, approval and quality assurance processes, and use engagement data and feedback to identify improvements.

Skills & Experience Must Have

• A post-secondary qualification in communications, media, journalism, marketing or a related discipline, or an equivalent combination of relevant experience, education and training.
• Demonstrated experience developing, editing and proofreading effective written communications for diverse audiences across multiple channels.
• Strong writing skills and the ability to translate complex information into concise, engaging and student-friendly content.
• Strong stakeholder, organisational and project coordination skills, with sound judgement, attention to detail and the ability to manage competing deadlines.
• Knowledge of digital accessibility, plain English and inclusive communication principles.

Nice to Have

• Experience working in higher education, vocational education or another regulated service environment.
• Experience managing content in a Student Hub, student portal, intranet or content management system, including Sitecore or a similar platform.
• Experience using customer relationship management, email marketing or student communication platforms, and developing communications for international and culturally diverse audiences.

Applications close: 11 October

About Torrens University Australia

We are committed to delivering accessible, industry-relevant education and creating student experiences that support learners to succeed. Our teams work across a diverse student community, collaborating to provide clear information, practical support and connected experiences throughout the student journey.

Our Culture

Our people are passionate about innovation, collaboration and creating exceptional student experiences. We foster an inclusive, high-performing environment where ideas are valued, professional growth is supported and people are encouraged to make a meaningful contribution. You'll work alongside committed colleagues who care about students and the quality of their experience. If you're looking to develop your communications career while contributing to a purpose-led education organisation, we'd love to hear from you.

If you require a reasonable accommodation to complete our application process, please contact our Human Resources Department at [e-mail]

As the country’s newest and fastest-growing university, Torrens University Australia brings a fresh approach to higher education. Working with us is all about working alongside over 2000 professionals passionate about career and purpose. Our staff across our campuses and head office are united by our central ethos to Be Good - by committing to a better way of doing business. We embrace diversity and inclusion of our staff and are committed to the attraction, retention and development of all people and support and encourage applications from Aboriginal and Torres Strait Islander people, and people of all abilities, cultures, sexual orientation and gender identification.

https://www.torrens.edu.au/about/careers-with-us