Student Assist Officer, Services and Enquiries

The University of Adelaide; Adelaide; On-site; AUD 82,000 - 86,000; Full time

Job summary

The University of Adelaide is seeking a Student Assist Officer, Services and Enquiries, based at the Magill campus. You will be the first point of contact for students, delivering quality information and support to help online and campus-based students thrive.

This is a full-time fixed-term role, anchored in the Student Experience and Success Portfolio, with opportunities to collaborate across AU Online, Student Assist and Retention teams in a dynamic, student-centred environment.

Qualifications

• Develop and manage tailored study plans for students (including those affected by curriculum changes or academic progress issues).
• Identifying and meeting student needs through timely and accurate information via phone, email, and online chat.
• Support at-risk students through early intervention, academic review, and progression monitoring processes.
• Assessing and prioritising matters raised by students, collaborating with University staff to resolve issues, and referring students to appropriate areas for detailed support.
• Deliver pre-emptive support for students based on key risk indicators.
• Collaborating with staff across the AU Online, AU Student Assist and Student Retention and Success Teams to facilitate information sharing, enquiry support where needed, and consistency of systems and processes.

Responsibilities

• Respond to online student enquiries and provide quality advice and information.
• Support students and stakeholders with exceptional service in a campus-based environment.

Job description

Student Assist Officer, Services and Enquiries

• The University of Adelaide
• Australia, SA
• Sep 23, 2026

Full Time - Fixed Term

About The University of Adelaide

The University of Adelaide is a uniquely rewarding workplace. The size, breadth and quality of our education and research programs - including significant industry, government and community collaborations - offers you vast scope and...

• Based in Student Experience and Success Portfolio at the Magill campus location
• Multiple full-time, fixed term contracts available (6-months, 8-months and 12-months)
• Salary range (HEO 4): $81,607 - $86,440 per annum (plus 17% superannuation)

At Adelaide University, we create the opportunities you need to achieve your ambitions – because when you thrive, we thrive.

We are transforming education for contemporary learners and global citizens. Building on a proud legacy and shaped by bold ambition, it’s a place of excellence and equity, where our vibrant community of staff are united by our purpose to inspire Australia’s future change-makers and create a better tomorrow.

Work that matters

Acting as the first point of contact for students, you will respond to online student enquiries, providing quality advice, assistance and information to ensure online students receive the support needed to thrive in their academic pursuits at Adelaide University.

Curious to learn more? Explore the full role description above to discover more about this opportunity.

The team

Reporting to the Team Lead, Student Assist, along with directly dealing with students, you will also interact with the broader student assist teams, such as Student and Academic Services, Student Retention and success Team and AU Online teams.

Our people are guided by purpose, curiosity and a commitment to lifelong learning. We embrace authenticity, innovation and collaboration, and harness diverse thinking in our pursuit of excellence.

Ideal for those who enjoy frequent interactions and collaboration, this role involves working closely with others. The environment can be noisy at points of peak activity, especially when collaborating with others.

Perfect for those who excel in customer-facing environments, this campus-based role involves providing exceptional service and support to students and stakeholders.

Learn more about our people, what we stand for and what we offer at Careers at AU .

Experience

To join our community and thrive in this role, you will likely have the following skills and experience:

• Develop and manage tailored study plans for students (including those affected by curriculum changes or academic progress issues).
• Identifying and meeting student needs through timely and accurate information via phone, email, and online chat.
• Support at-risk students through early intervention, academic review, and progression monitoring processes.
• Assessing and prioritising matters raised by students, collaborating with University staff to resolve issues, and referring students to appropriate areas for detailed support.
• Deliver pre-emptive support for students based on key risk indicators.
• Collaborating with staff across the AU Online, AU Student Assist and Student Retention and Success Teams to facilitate information sharing, enquiry support where needed, and consistency of systems and processes.

Our commitment to inclusion and diversity

We are committed to fostering a culture of inclusion where diversity is celebrated and everyone feels respected and valued. Adelaide University is an equal opportunity employer, committed to creating a safe, inclusive, and equitable workplace where everyone can thrive. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, and people of all ages, genders, cultural backgrounds, sexual orientations, and gender identities. We are committed to supporting flexible working arrangements and providing reasonable adjustments throughout the recruitment process.

For further information about this opportunity, please contact (quoting reference number 493531):

Taryn Giles
Team Lead- Talent Acquisition
[phone]| [e-mail]

Applications welcomed from Australian or NZ citizens, Australian permanent residents and those who have the legal right to work in Australia for the term of appointment.