Student Assist Officer, Services and Enquiries

Adelaide University; Adelaide; On-site; AUD 82,000 - 86,000; Full time

Job summary

Adelaide University is seeking a student support professional based at the Magill campus. The role is a full-time fixed term contract, responsible for responding to online student enquiries and providing quality advice and information to help online students thrive in their academic pursuits.

Reporting to the Team Lead, Student Assist, you will work with AU Online teams and broader student services. The environment emphasizes collaboration and exceptional service for students and stakeholders.

Responsibilities

• Develop and manage tailored study plans for students (incl. curriculum changes or academic progress issues).
• Provide timely, accurate info via phone, email, and online chat to meet student needs.
• Support at-risk students through early intervention, academic review, and progression monitoring.
• Assess and prioritise student matters, collaborate with University staff to resolve issues, and refer to relevant areas for detailed support.
• Deliver proactive support for students based on key risk indicators.
• Collaborate with AU Online, AU Student Assist and Student Retention and Success Teams to share information and ensure consistent processes.

Job description

• Based in Student Experience and Success Portfolio at the Magill campus location
• Multiple full-time, fixed term contracts available
• Salary range (HEO 4): $81,607 - $86,440 per annum (plus 17% superannuation)

At Adelaide University, we create the opportunities you need to achieve your ambitions – because when you thrive, we thrive.

We are transforming education for contemporary learners and global citizens. Building on a proud legacy and shaped by bold ambition, it’s a place of excellence and equity, where our vibrant community of staff are united by our purpose to inspire Australia’s future change-makers and create a better tomorrow.

Work that matters

Acting as the first point of contact for students, you will respond to online student enquiries, providing quality advice, assistance and information to ensure online students receive the support needed to thrive in their academic pursuits at Adelaide University.

Curious to learn more? Explore the full role description to discover more about this opportunity.

The team

Reporting to the Team Lead, Student Assist, along with directly dealing with students, you will also interact with the broader student assist teams, such as Student and Academic Services, Student Retention and success Team and AU Online teams.

Visit the AU website to learn more about Student Experience and Success.

Our people

Our people are guided by purpose, curiosity and a commitment to lifelong learning. We embrace authenticity, innovation and collaboration, and harness diverse thinking in our pursuit of excellence.

Ideal for those who enjoy frequent interactions and collaboration, this role involves working closely with others. The environment can be noisy at points of peak activity, especially when collaborating with others.

Perfect for those who excel in customer-facing environments, this campus-based role involves providing exceptional service and support to students and stakeholders.

Learn more about our people, what we stand for and what we offer at Careers at AU.

Experience

To join our community and thrive in this role, you will likely have the following skills and experience:

• Develop and manage tailored study plans for students (including those affected by curriculum changes or academic progress issues).
• Identifying and meeting student needs through timely and accurate information via phone, email, and online chat.
• Support at-risk students through early intervention, academic review, and progression monitoring processes.
• Assessing and prioritising matters raised by students, collaborating with University staff to resolve issues, and referring students to appropriate areas for detailed support.
• Deliver pre-emptive support for students based on key risk indicators.
• Collaborating with staff across the AU Online, AU Student Assist and Student Retention and Success Teams to facilitate information sharing, enquiry support where needed, and consistency of systems and processes.

Our commitment to inclusion and diversity

We are committed to fostering a culture of inclusion where diversity is celebrated and everyone feels respected and valued. Adelaide University is an equal opportunity employer, committed to creating a safe, inclusive, and equitable workplace where everyone can thrive. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, and people of all ages, genders, cultural backgrounds, sexual orientations, and gender identities. We are committed to supporting flexible working arrangements and providing reasonable adjustments throughout the recruitment process.

The University reserves the right to close this advertisement before the closing date if a suitable candidate is identified.

Candidates may be contacted prior to the closing date to proceed through to the next step.

Submit your application by 11:30pm Tuesday 6 October 2026.

For further information about this opportunity, please contact (quoting reference number 493531).

[phone]| [e-mail]

Applications welcomed from Australian or NZ citizens, Australian permanent residents and those who have the legal right to work in Australia for the term of appointment.