Senior Triage and Assessment Adviser

Adelaide University; Adelaide; On-site; AUD 109,000 - 121,000; Part time

Benefits offered by this job

Superannuation 17%

Job summary

Adelaide University is seeking a Counsellor/Case Manager & Community Support Worker to join the Student Experience and Success portfolio. The role focuses on triage, crisis intervention, and connecting students to appropriate supports to promote safety and wellbeing on campus.

The position is 0.6 FTE, part-time, for a fixed term of 6 months, reporting to the Senior Manager, Student Wellbeing and Safety. Applicants must meet eligibility requirements for professional registration in Australia.

Qualifications

• Demonstrated high-level experience working in the mental health sector supporting individuals with mental health conditions.
• Experience in providing intake and assessment, including triage using appropriate risk assessment tools.
• Demonstrated crisis intervention skills and knowledge.
• Excellent interpersonal communication skills, including the ability to demonstrate empathy and communicate effectively with distressed individuals and those from diverse cultural backgrounds.
• Ability to work independently and collaboratively within a team environment.
• Strong skills in prioritizing work in a pressured environment.
• Eligibility to register with the Psychology Board of Australia through The Australian Health Regulation Agency (AHPRA) and/or the Australian Association of Social Workers (AASW) or recognised specialist qualifications in Mental Health Nursing is also required.

Responsibilities

• Provide frontline support to students presenting in crisis or distress.
• Conduct triage and risk assessment to identify immediate needs.
• Connect students with appropriate internal and external supports to promote safety and wellbeing.
• Collaborate with colleagues to ensure timely and coordinated care for students.

Skills

Mental health support

Triage intake

Crisis intervention

Interpersonal communication

Team collaboration

Prioritization under pressure

AHPRA/AASW eligibility

Education

AHPRA/JMP eligibility or AASW eligibility

Job description

• Based in Student Experience and Success Portfolio
• 6 months Fixed term, Part-time Position 0.6 FTE
• Salary range (HEO 7): $108,575 - $120,520 per annum (Pro Rata at 0.6 FTE) (plus 17%superannuation)

At Adelaide University, we create the opportunities you need to achieve your ambitions – because when you thrive, we thrive.

Work that matters

The Student Experience and Success (SES) Portfolio plays a key role in providing a connected, inclusive, and transformative experience for every student, ensuring they feel supported, engaged, and confident as they navigate university life and prepare for their future.

The Triage team provides frontline support to students who present in crisis or distress, are facing urgent mental health concerns, or are identified as having their wellbeing or safety at risk. Through expert triage and assessment of need and risk, the team ensures students receive timely, appropriate help when they need it most.

Taking a coordinated, student-centered approach, the team identifies immediate needs, manages risk, and connects students with the right internal and external supports, promoting their safety, wellbeing, and success.

Curious to learn more? Explore the full role description above to discover more about this opportunity.

The team

This role will report to the Senior Manager, Student Wellbeing and Safety. This role forms part of Student Wellbeing and Safety team within the Student Success Function and is aligned to the Student Experience and Success Portfolio within the University.

Our people are guided by purpose, curiosity and a commitment to lifelong learning. We embrace authenticity, innovation and collaboration, and harness diverse thinking in our pursuit of excellence.

Ideal for those who enjoy frequent interactions and collaboration, this role involves working closely with others. The environment can be noisy at points of peak activity, especially when collaborating with others.

Perfect for those who excel in customer-facing environments, this campus-based role involves providing exceptional service and support to students and stakeholders.

Learn more about our people, what we stand for and what we offer at Careers at AU .

Experience

To join our community and thrive in this role, you will likely have the following skills and experience:

• Demonstrated high-level experience working in the mental health sector supporting individuals with mental health conditions
• Experience in providing intake and assessment, including triage using appropriate risk assessment tools
• Demonstrated crisis intervention skills and knowledge
• Excellent interpersonal communication skills, including the ability to demonstrate empathy and communicate effectively with distressed individuals and those from diverse cultural backgrounds
• Ability to work independently and collaboratively within a team environment
• Strong skills in prioritizing work in a pressured environment
• Eligibility to register with the Psychology Board of Australia through The Australian Health Regulation Agency (AHPRA) and/or the Australian Association of Social Workers (AASW) or recognised specialist qualifications in Mental Health Nursing is also required.

Our commitment to inclusion and diversity

We are committed to fostering a culture of inclusion where diversity is celebrated and everyone feels respected and valued. Adelaide University is an equal opportunity employer, committed to creating a safe, inclusive, and equitable workplace where everyone can thrive. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, and people of all ages, genders, cultural backgrounds, sexual orientations, and gender identities. We are committed to supporting flexible working arrangements and providing reasonable adjustments throughout the recruitment process.

Launch your future with Adelaide University now

Please contact (quoting reference number 493519).

The University reserves the right to close this advertisement before the closing date if a suitable candidate is identified.
Candidates may be contacted prior to the closing date to proceed through to the next step.

For further information about this opportunity, please contact (quoting reference number 493519):

The University of Adelaide is a world-class research and higher education institution situated in the heart of one of the world’s top 10 most liveable cities. Founded in 1874, we’re Australia’s third oldest university and consistently rank among the world’s elite—in the top one per cent globally and number one in South Australia.

Our reputation for excellence and breaking new ground has been forged by a continuous stream of exceptional people. Today, our vibrant high-achieving culture continues to attract some of the world’s best and brightest—academic leaders from all corners of the globe and students from more than 90 countries.

The University of Adelaide is a world-class research and higher education institution situated in the heart of one of the world’s top 10 most liveable cities. Founded in 1874, we’re Australia’s third oldest university and consistently rank among the world’s elite—in the top one per cent globally and number one in South Australia.

Our reputation for excellence and breaking new ground has been forged by a continuous stream of exceptional people. Today, our vibrant high-achieving culture continues to attract some of the world’s best and brightest—academic leaders from all corners of the globe and students from more than 90 countries.

Counsellor/ Case Manager & Community Support Worker