Student Adviser, Global Experiences

Uniglobalcareers; Brisbane; Hybrid; AUD 97,000 - 104,000; Full time

Benefits offered by this job

17% superannuation

Job summary

The University of Queensland is seeking a dedicated professional to support students participating in semester exchanges and short-term global experiences. This role focuses on providing high-quality guidance on eligibility, applications, and progression, ensuring a smooth student journey.

You will coordinate semester exchanges, maintain program records, and build strong partnerships with academic and professional colleagues, providers and institutional partners to ensure successful delivery.

Qualifications

• Essential: Undergraduate degree with at least two years of relevant experience.
• Demonstrated experience delivering responsive, customer-focused services and providing clear advice and support to students or other diverse client groups.
• Strong organisational and coordination skills to manage competing priorities, deadlines and complex processes.

Responsibilities

• Provide high-quality end-to-end support to students participating in global experiences, including guidance on eligibility, applications, processes and progression of applications.
• Coordinate semester exchanges and short-term programs, building relationships with academic, professional colleagues, providers and institutional partners.
• Maintain accurate student and program information across enterprise systems and digital channels, monitor participation and support reporting.
• Develop engaging communications, website and social media content, and deliver information sessions and promotional activities to raise awareness and participation.

Skills

Customer service

Organisational skills

Communication

Digital literacy

Education

Bachelor's degree

Tools

Enterprise systems

Web platforms

Job description

Australia — International Student Market

822K inbound students (2024) +10%

• 1. China 168K
• 2. India 128K
• 3. Nepal 57K
• 4. Vietnam 33K
• 5. Malaysia 26K

3 international branch campuses in Australia

UQ Global Experiences Full time (1 FTE) continuing position with base salary in the range $97,268 - $104,348 + 17% super (HEW Level 6). Guide and coordinate life changing global mobility, semester exchange, and short-term study opportunities at UQ. Deliver high quality support, manage mobility programs, and build global partnerships in this dynamic university position. Based at our conveniently located St Lucia campus About This Opportunity Join UQ's Global Experiences team and help students turn international opportunities into meaningful parts of their university experience. Working in a collaborative, student focused environment, you will provide clear and consistent advice while coordinating the processes, relationships and information that enable students to access semester-based exchanges and short-term global experiences. Key responsibilities will include: Provide high-quality end-to-end support to students participating in global experiences, including advice and guidance on eligibility, applications, processes and procedures, and the processing and progression of applications. Coordinate semester exchanges and short-term programs, building and maintaining effective relationships with academic and professional colleagues, providers and institutional partners to support successful delivery and a seamless student experience. Maintain accurate student and program information across enterprise systems and digital channels, monitor participation, support reporting, and contribute to continuous service improvement. Develop engaging communications, website and social media content, and deliver information sessions and promotional activities to build awareness and participation in global opportunities across UQ.

About You Bring a strong service mindset, sound judgement and a highly organised approach to supporting students through complex processes. You will communicate confidently with diverse audiences, build collaborative relationships across UQ and with external partners, and be comfortable working with systems, websites, data and digital content. Essential An undergraduate degree with at least two years of relevant experience, or an equivalent combination of education, training and experience. Demonstrated experience delivering responsive, customer-focused services and providing clear and consistent advice and support to students or other diverse client groups. Strong organisational and coordination skills, with the ability to manage competing priorities, complex processes and deadlines while maintaining accuracy and attention to detail, both independently and as part of a team. Excellent written, verbal and presentation skills, with the ability to communicate effectively with diverse audiences and build collaborative relationships with internal and external stakeholders. Strong digital literacy and confidence using systems, databases and online tools, with the ability to work effectively with data, reporting and digital communication platforms. Desirable Experience in higher education, international education, student mobility or global experiences considered desirable.

About UQ As part of the UQ community, you'll have the opportunity to work alongside the brightest minds, who have joined us from all over the world, working together to create a better world. Join a community where excellence is at the core of our culture, contributions are valued and a range of benefits and rewards are available. Enjoy up to 26 weeks paid parental and primary care leave, 17% super, 17.5% leave loading, flexible and hybrid working options, health and wellbeing programs, a heavily discounted Study for Staff program, on-campus childcare, affordable parking, and