Strategic Wholesale Account Leader — Growth & Exec Partnerships

Symbio; Melbourne; In loco; AUD 120.000 - 180.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flexible working options

Discounted Aussie Broadband internet

Social clubs and wellbeing programs

Descrizione del lavoro

Symbio, a Melbourne-based software company, is seeking a Senior Account Manager to lead a high-value wholesale telecommunications account. You will act as a trusted partner to senior customer executives and orchestrate outcomes across network, operations, product, finance, and external partners.

This role requires commercial acumen, strong presentation and negotiation skills, and a proven record of growing strategic accounts in fast-moving environments.

Competenze

• 5–8+ years’ proven experience in account management, customer success, or B2B relationship management.
• Strong commercial acumen with a track record of identifying and closing revenue opportunities.
• Exceptional analytical and numerical skills to drive informed business decisions.
• Outstanding communication, negotiation, and presentation skills, able to simplify complex solutions for clients.
• Experienced in managing strategic accounts and projects in fast-paced, high-growth environments.
• Proactive problem-solver with a customer-first approach.
• Skilled in leveraging CRM tools such as Salesforce, HubSpot, or Dynamics to optimize account performance.

Mansioni

• Own and grow a large, high-value strategic wholesale account, focusing on long-term partnership rather than transactional sales.
• Develop and execute a multi-year account roadmap aligned to customer growth, margin, and customer experience strategies.
• Lead executive governance forums and manage C-level stakeholder relationships.
• Navigate wholesale pricing, volume economics, margin pressure, and complex contract structures.
• Anticipate and manage risks arising from network change programs, capacity constraints, and regulatory shifts.
• Lead complex escalations across provisioning, assurance, service classes, and network constraints.
• Align sales, service delivery, product, finance, and operations through influence rather than authority.

Conoscenze

Account management

Commercial acumen

Analytical thinking

Negotiation

Presentation skills

Stakeholder management

Cross-functional collaboration

Strumenti

Salesforce

HubSpot

Dynamics

Descrizione del lavoro

Symbio, a Melbourne-based software company, is seeking a Senior Account Manager to lead a high-value wholesale telecommunications account. You will act as a trusted partner to senior customer executives and orchestrate outcomes across network, operations, product, finance, and external partners.

This role requires commercial acumen, strong presentation and negotiation skills, and a proven record of growing strategic accounts in fast-moving environments.