Strategic Technical Account Manager - SaaS & Integrations

Ideagen; Sydney; Hybrid; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Beakon, part of Ideagen, is seeking a Technical Account Manager to help customers achieve long-term success with our governance, risk and compliance software platform. In this customer-facing role, you will act as a trusted technical contact throughout the customer lifecycle, from onboarding and implementation through to ongoing platform adoption.

You'll work closely with customers, support teams, product specialists and engineers to resolve technical challenges and ensure customers gain maximum

Qualifications

• Experience in a Technical Account Manager, Solutions Engineer, Implementation Consultant or similar customer-facing technical role.
• Strong problem-solving skills and the ability to troubleshoot complex technical issues.
• Confidence communicating with both technical and non-technical stakeholders.
• Experience managing multiple priorities and customer relationships.
• Familiarity with SaaS products, APIs and enterprise software environments is beneficial.

Responsibilities

• Building strong relationships with a portfolio of customers as their primary technical contact.
• Supporting implementations, upgrades and platform changes.
• Investigating and resolving complex technical issues.
• Advising on integrations, configuration and platform optimisation.
• Working with internal teams to share customer feedback and identify opportunities for improvement.
• Monitoring customer health and proactively addressing technical risks.

Skills

Technical account management

SaaS / cloud software

APIs & integrations

Problem solving

Stakeholder communication

Job description

Beakon, part of Ideagen, is seeking a Technical Account Manager to help customers achieve long-term success with our governance, risk and compliance software platform. In this customer-facing role, you will act as a trusted technical contact throughout the customer lifecycle, from onboarding and implementation through to ongoing platform adoption.

You'll work closely with customers, support teams, product specialists and engineers to resolve technical challenges and ensure customers gain maximum